DHDaga H
@dagah
HR researcher and customer service specialist with 7+ years international experience.
MexicoWhat I'm looking for
I am a dynamic HR researcher and customer service specialist with over seven years of international experience delivering high-quality client experiences and conducting pre-employment checks. I combine strong communication skills with meticulous attention to compliance and data security.
My background includes managing customer service processes for English markets, conducting comprehensive background screenings, and delivering premium service in high-end airline lounges. I am proactive, adaptable, and experienced in building professional relationships across employers, universities, and candidates.
I am passionate about continuous learning and personal development, with proven strengths in problem-solving, team collaboration, and using MS Office tools to support efficient operations and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Esky
Apr 2022 - Sep 2022 (5 months)
Managed customer service processes for English markets, implementing contact flow strategies to maximize satisfaction and achieve company targets during high-volume periods.
HR Junior Researcher
HireRight
Dec 2021 - Apr 2022 (4 months)
Conducted pre-employment checks and background screenings, liaising with employers, universities, and candidates while ensuring GDPR compliance and data security.
Private English Tutor
MOXIE
May 2013 - Aug 2016 (3 years 3 months)
Designed and delivered personalized English learning programs, accelerating student outcomes through customized teaching strategies over multi-year engagements.
EASenior Airport Services Agent
Emirates Airlines
Jun 2012 - Feb 2013 (8 months)
Delivered premium service in First & Business Class lounges, coordinated team operations, and maintained service excellence to exceed passenger expectations.
Export Department Assistant
Domex Sp. z o.o.
Aug 2011 - Nov 2011 (3 months)
Supported communication within the wholesale & export department, assisting in optimizing export procedures and improving operational efficiency.
Education
Degrees, certifications, and relevant coursework
Teacher Training College, Sandomierz
Teacher Training
2010 - 2012
Completed teacher training studies from October 2010 to June 2012 and received a scholarship for academic excellence for four semesters.
AUAndrzej Frycz Modrzewski Cracow University
Political Science & Social Communication
2005 - 2007
Attended Political Science & Social Communication studies for four semesters from October 2005 to May 2007.
Extramural Secondary School, Tarnobrzeg
High School Diploma, Secondary Education
2003 - 2005
Completed secondary education and obtained a high school diploma between 2003 and 2005.
College of North West London
City & Guilds Certificate, Word Processing & Graphic Presentations
2003 - 2004
Grade: Distinction
Completed E-quals City & Guilds certificate courses in word processing and graphic presentations (2003–2004) with distinction.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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