At Amazon, I supported customers across Digital Services, Alexa, Retail, and Driver Support through chat, email, and phone in English and Spanish.
I managed customer cases, reviewed documentation, and investigated issues using internal systems and databases. I also handled sensitive customer information and escalated issues when appropriate.
At Sun Peaks Lodge, I supported daily operations while maintaining organization and quality standards. Before that, at Lutsen Resort, I provided customer assistance and operational support.
I hold a Technical Degree in Human Talent Management and a Bachelor's Degree in Air Transportation Administration. My experience also includes HR support, policy compliance, and process improvement.
