ETEmilio Talayero
@emiliotalayero
Bilingual customer service professional with over 12 years of experience.
MexicoWhat I'm looking for
With over 12 years of experience in customer service, I have honed my skills in ensuring customer satisfaction and resolving issues efficiently. My journey began as a Scheduling Specialist at Aeromexico, where I developed a strong foundation in communication and problem-solving. Over the years, I have taken on various roles, including Customer Solutions Agent at Hertz Rental Car and Customer Success Manager at MLS Global, where I led initiatives to enhance customer experiences and foster long-term relationships.
In my most recent position as a Customer Service Representative at ALOHAS, I ensured excellent service standards while addressing customer inquiries in a fast-paced e-commerce environment. I pride myself on my ability to adapt and thrive under pressure, whether working independently or as part of a team. My bilingual skills in English and Spanish allow me to connect with a diverse clientele, making me a valuable asset in any customer-focused role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ALOHAS
Jan 2021 - May 2024 (3 years 4 months)
Ensured excellent service standards and efficiently responded to customer inquiries, maintaining high customer satisfaction. Monitored and addressed daily delays, cancellations, returns, and complaints in the e-commerce environment.
Client Support Specialist
Rebel Girls
Jan 2018 - Feb 2021 (3 years 1 month)
Served as a liaison, providing product information and resolving customer problems with accuracy and efficiency. Troubleshot and investigated customer complaints to ensure thorough resolution.
Customer Success Manager
MLS Global
Jan 2015 - Jan 2016 (1 year)
Led initiatives to identify and fulfill customer needs, driving satisfaction and fostering long-term client relationships. Managed a team to deliver outstanding customer service.
Customer Solutions Agent
Hertz Rental Car
Feb 2014 - Jan 2015 (11 months)
Managed customer complaints and provided tailored solutions to enhance the overall rental experience. Ensured adherence to communication procedures and guidelines.
English Teacher
Sichuan Police College
Mar 2013 - Jan 2014 (10 months)
Provided English lessons to university students and organized English Circle activities to help students practice conversational skills.
Reservation Supervisor
Sunset Resorts
Jul 2008 - Jun 2012 (3 years 11 months)
Analyzed and monitored hotel occupancy to improve utilization. Coordinated personalized attention for members and VIP guests.
Customer Service Agent
American Airlines
Feb 2002 - Jan 2007 (4 years 11 months)
Delivered efficient check-in services, assisted with luggage issues, and managed flight disruptions to ensure a smooth passenger experience.
Scheduling Specialist, Code Share Supervisor
Aeromexico
Jun 1995 - Jan 2000 (4 years 7 months)
Programmed and planned charter flights, interacting extensively with sales and planning departments to ensure operational efficiency.
Education
Degrees, certifications, and relevant coursework
Emilio hasn't added their education
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Location
MexicoAuthorized to work in
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