Open to opportunities

Joy Acosta

@joyacosta

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Results-driven professional skilled in people operations and customer success.

Mexico

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am a results-driven professional with a proven track record in developing successful campaigns and products that meet client needs and business objectives. My experience as a People Experience Specialist at Oyster HR has equipped me with the skills to enhance employee experiences through effective support and innovative solutions. I pride myself on my strong communication skills and my ability to foster positive relationships with clients and team members alike.

Throughout my career, I have led the automation and optimization of workflows, ensuring efficiency and improving employee satisfaction. My previous roles as a Recruiter/Administrator and Marketing Specialist have further honed my abilities in customer success, sales, and marketing. I am passionate about creating engaging knowledge base articles and providing insightful guidance to enhance the onboarding and offboarding processes for employees.

Experience

Work history, roles, and key accomplishments

Current

People Experience Specialist I

Current

Oyster HR

Feb 2022 - Present (3 years 4 months)

Contributed to the development of People Operations products, acted as the first-line point of contact for employee queries, and led the automation of workflows throughout the employee lifecycle. Maintained accurate employee databases and generated actionable reports to drive improvements.

People Operations Employee Experience Workflow Automation Database Management Reporting Communication Problem Solving Team Collaboration HR Policies Customer Support

Recruiter/Administrator

Anequim

Aug 2020 - Jan 2022 (1 year 5 months)

Monitored recruiting platforms, guided candidates through the recruiting process, and scheduled interviews. Ensured candidate profiles were ready for client interviews and helped meet quarterly goals efficiently.

Recruitment Communication Goal Setting Platform Management Customer Service Time Management Team Coordination

Project Manager

Leos Gym

Jan 2020 - Jan 2021 (1 year)

Developed key project goals and collaborated with cross-functional teams to achieve those goals in a timely and effective manner.

Project Management Team Collaboration Goal Setting Time Management Communication Problem Solving Leadership Planning

Marketing Specialist/B2B

TTEC

Dec 2014 - Aug 2020 (5 years 8 months)

Generated leads using various platforms to accelerate outbound sales and built relationships with multiple businesses by identifying appropriate marketing channels and target customers.

Lead Generation Outbound Sales B2B Marketing Relationship Building Market Research Communication Sales Strategy Digital Marketing Networking

Education

Degrees, certifications, and relevant coursework

TTEC

Certificate, Leadership

2020 - 2020

Participated in a Teacher Training Course focused on leadership skills and effective communication strategies in a business environment.

TecMilenio

Bachelor of Business Administration, Business Administration

2017 - 2020

Studied Business Administration, focusing on developing skills in management, marketing, and organizational behavior to prepare for a successful career in business.