Open to opportunities

Israel Silva

@israelsilva1

Message

I build lasting customer relationships through bilingual service, onboarding, and operational support.

Mexico

Message

What I'm looking for

I'm looking to help customers succeed through strong relationships, onboarding support, clear communication, and problem-solving while contributing to business growth and long-term client satisfaction.

I've supported U.S.-based HSBC accounts at Electronic Data Process Mexico through quality control reviews, process feedback, and coaching that strengthened team performance and operational consistency.

My background spans client-facing hospitality roles at Karisma Hotels & Resorts, Grupo Vidanta, and Hard Rock Hotel, where I delivered personalized guest experiences, resolved concerns, managed VIP check-ins, and exceeded monthly sales goals. I also taught English remotely through Amazing Talker, creating tailored learning plans and building supportive relationships with students from diverse cultural backgrounds.

Experience

Work history, roles, and key accomplishments

Quality Control Analyst

HSBC

Nov 2021 - Jun 2026 (4 years 7 months)

Performed quality control reviews for U.S.-based accounts, ensuring accuracy and compliance. Provided constructive feedback, coached team members, and collaborated to improve operational efficiency.

Quality Control Operational Risk Compliance Coaching Feedback Process Improvement Collaboration