Open to opportunities

Gerson Tuells

@gersontuells

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Experienced customer service and administrative support specialist.

Mexico

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What I'm looking for

I am looking for a role that values communication and teamwork, offering opportunities for growth.

I am an experienced customer service and administrative support specialist with over three years of experience across diverse industries. My career has been marked by a proven ability to manage high-volume inquiries efficiently while maintaining meticulous attention to detail. I pride myself on providing frontline support to clients and internal teams, leveraging my excellent communication and interpersonal skills to foster positive relationships.

In my most recent role as Administration Manager at Next Goal Agency, I led the administrative department, overseeing student applications and delegating tasks effectively based on individual strengths. I guided clients through the application process and prepared immigration documents, successfully processing over 200 study permit applications with a high approval rate. My previous experience as a Traffic Operator and Customer Service representative at DRV Forwarding further honed my coordination skills in maritime and air shipments, where I maintained exceptional communication with clients and agents.

Experience

Work history, roles, and key accomplishments

Current

Working Holiday Experience

Current

Working Holiday Experience

Oct 2023 - Present (1 year 11 months)

Worked on seasonal roles in hospitality and agriculture, demonstrating flexibility and resilience while managing multiple short-term jobs and adjusting to different employer expectations. Built cross-cultural communication skills while working with international travelers and local teams, handling the challenges of travel, relocation, and job transitions with a proactive and positive mindset.

Hospitality Agriculture Cross Cultural Communication Problem Solving Resilience Time Management Customer Service

Administration Manager

Next Goal Agency

Mar 2022 - Sep 2023 (1 year 6 months)

Led and supervised the administrative department responsible for managing student applications, delegating daily tasks effectively across the team based on individual strengths and workload. Guided clients through the entire application process and prepared immigration documents, including forms, declarations, and supporting evidence. Successfully processed over 200+ study permit applications, mai

Administrative Management Team Leadership document preparation Immigration Procedures Compliance Data Entry Organizational Skills

Traffic Operator and Customer Service

DRV Forwarding

Mar 2020 - Sep 2021 (1 year 6 months)

Coordinated maritime and air shipments from major international ports, ensuring exceptional communication with clients, agents, and shippers. Managed reports and organized essential documents for all shipments.

Logistics Coordination Maritime Client Communication Reporting Supply Chain Management Customer Service

Education

Degrees, certifications, and relevant coursework

Universidad de Guadalajara

Bachelor Degree, International Business

Completed a comprehensive curriculum in International Business, gaining expertise in global markets, trade, and business operations. Developed strong analytical and strategic planning skills applicable to international commerce.

Fachhochschule Kufstein, University of Applied Sciences

Exchange Semester Abroad, International Business

Completed courses in International Business and Sponsoring. Collaborated with students from over 10 countries on group projects, enhancing cross-cultural communication and teamwork abilities.