Dabere Kanu

I am a customer-focused support professional with hands-on experience resolving inquiries across phone, email, and chat, and maintaining high satisfaction levels. I combine empathy, patience, and strong communication to build trust and de-escalate issues efficiently.

During an internship at BlueNet Communications I helped sustain a 95% customer satisfaction rate, assisted with billing and technical problems, and contributed to a 20% reduction in response time through collaborative workflow improvements. I also supported front-desk operations in a medical diagnostics setting, managing scheduling, registration, and patient-staff mediation.

I hold a B.Sc. in Medical Radiography (University of Nigeria, Nsukka, 2025) and certifications in Customer Service Excellence, Effective Communication, and Conflict Management. I seek roles where I can apply my customer relationship management, conflict-resolution skills, and attention to detail to improve user experience and operational efficiency.