Cynthia Scorsoni

Lead client experience for a fast-paced cleaning company by handling schedule logistics, cleaner-client matchups, cancellations, quotes, sales and retention strategies. Manage operations, train team members, lead meetings, categorize leads, produce reports and maintain communication through calls, emails and messages to ensure high service standards and positive reviews.

Managed daily workshop operations, handling client inquiries, negotiating pricing, maintaining financial records, and ensuring smooth transactions. Oversaw luxury item restorations - handbags, shoes, and clothing - by coordinating with contractors to guarantee quality. Delivered exceptional customer service, organized workflow, and sustained a structured, productive environment.

Represented brokerage firm WBS, engaging Brazilian clients by phone to promote investment opportunities. Built trust and ensured company reliability through clear, tailored communication. Presented key selling points, handled objections, and guided clients through onboarding. Developed strong sales communication, relationship management, and adaptability in a target-driven environment.

Lived with an American host family for two years, gaining cultural insight and improving English in a fully immersive environment. Strengthened adaptability, problem-solving, emotional intelligence and time management while balancing multiple responsibilities. Built strong relationships, handled challenges, and communicated effectively across cultural and language barriers.

Led and supervised daily daycare operations and administration, managing staff recruitment and student enrollment. Oversaw educational program implementation, organized meetings, and facilitated communication with parents. Ensured compliance with regulations, monitored expenses and inventory, and prepared monthly reports covering operational, financial, and educational aspects.

Delivered engaging lessons to foster social, emotional, and cognitive development, introducing basic academic concepts through play-based learning. Monitored individual progress, created lesson plans to stimulate curiosity, applied behavior management strategies, and ensured children’s well-being and safety in a positive, inclusive classroom environment.

Ensured smooth execution of administrative, financial, and operational tasks, maintaining records of enrollment and attendance. Managed emails, tracked budgets, ordered and maintained supplies, processed payments, and organized events. Served as primary contact for parents and collaborated with departments to resolve inquiries and support overall school operations.

Assisted customers in selecting and purchasing gowns, providing knowledge of styles and trends. Managed inventory, built appealing displays, and organized promotional activities and events. Applied marketing strategies, supported the sales team in reaching targets, and stayed current on fashion trends to deliver excellent customer service and contribute to sales growth.

Grade: Completed

Activities and societies: Completed Diversity and Inclusion training focused on promoting equitable and inclusive practices in organizations. Studied concepts of unconscious bias, accessibility, gender and racial equity, and strategies to foster inclusive workplaces and public policies, developing awareness and tools to apply in professional environments.

Course in Diversity and Inclusion focused on unconscious bias, equity, accessibility, and strategies to foster inclusive workplaces.

Grade: Completed

Activities and societies: Completed French for Travel program with focus on practical communication skills for real-life situations, including greetings, directions, shopping, dining, and cultural etiquette. Developed listening, speaking, and vocabulary for everyday interactions, strengthening cross-cultural awareness and adaptability while traveling or working in international environments.

Completed the French for Travel certificate at Hudson County Community College from March to April 2022

Grade: Completed

Activities and societies: Postgraduate in Educational Management with focus on leadership, administration, financial planning, and compliance in educational institutions. Developed projects on school operations, people management, and strategic planning to improve organizational efficiency and student outcomes.

Completed post-graduation studies in Educational Management at Faculdade Interativa de São Paulo.

Grade: Completed

Activities and societies: Studied English in an immersive program focused on grammar, vocabulary, speaking, listening, and writing skills. Participated in interactive lessons and cultural activities, strengthening fluency, confidence, and cross-cultural communication in an international environment.

Completed an English as a Second Language certificate at The English Studio in January 2020.

Grade: Completed

Activities and societies: Bachelor’s in Pedagogy focused on Early Childhood and Primary Education. Coursework and practicum included lesson planning, child development, classroom management, educational psychology, and instructional strategies, with emphasis on fostering learning, social, and emotional growth in children.

Bachelor’s in Pedagogy with focus on early childhood and primary education, covering lesson planning, child development, and classroom management.