Open to opportunities

Andressa Perini

@andressaperini

Message

Bilingual customer service and administrative professional with strong organizational and problem-solving skills.

Brazil

Message

What I'm looking for

I seek a collaborative role where I can apply bilingual customer service and administrative skills, support operations, grow in responsibility, and continue learning in Information Security.

I am a bilingual customer service and administrative professional with experience supporting multinational operations, managing schedules, and handling vendor and invoicing workflows. I currently work as a Receptionist (Bilingual) and Executive Assistant, coordinating meetings, supplier communications, and payment approvals.

Previously I worked remotely as a Customer Service Agent and Administrative Assistant handling multi-channel customer inquiries, order issues, fraud identification, and returns using tools like Zendesk and Shopify. I also taught English for six years, preparing tailored lessons and helping students reach fluency.

I am studying Information Security (undergraduate technologist) and bring strong multitasking ability, high emotional intelligence, and proficiency in Slack, Excel, Outlook, PowerPoint, Salesforce, G Suite and other administrative platforms to deliver timely, quality results.

Experience

Work history, roles, and key accomplishments

Current

Receptionist and Executive Assistant

Current

Delphos

Mar 2025 - Present (9 months)

Manage scheduling and meeting logistics, process and monitor payment approvals and supplier registrations, and coordinate deliveries and purchase requisitions to ensure timely invoicing and procurement.

Scheduling Supplier Management Invoice Processing SharePoint Administrative Support

Customer Service Agent

Influx

Sep 2023 - Dec 2024 (1 year 3 months)

Handled customer inquiries via email and live chat, managed order issues including late shipments and suspicious purchases, and administered refunds, cancellations and returns across multiple platforms.