Cynthia Nnakwe

I am an expert Customer support specialist, skilled in Phone calls, Emails and Live chat, including Client onboarding, Product Support, and Sales/Telemarketing(inbound & outbound). I have over 7 years’ experience working with Pi’son Technology, where I enhanced my skills by providing comprehensive IT support, effectively resolving customer inquiries and resolving complex issues. Through these experiences, I honed my communication, problem-solving, relationship-building skills, and also demonstrated strong Organizational and Leadership skills in coordinating staff trainings on standard operating procedures, plus usage of software tools like- Trello and Google suite. Well, my diverse background extends beyond IT support, during my time at Tayo Oyetibo LP, I played a key role in increasing revenue by 70% through effective Client onboarding and Exceptional Customer Service strategies plus, building strong Client relationships.

The services I offer my clients include: Appointment scheduling, Client Onboarding, Product Support, Complaint management, Payment Processing, Email marketing, Conflict resolution, Lead generation, Performance improvement, Order processing, tracking & fulfillment.

I am very confident in my ability to exceed expectations, because I have the drive to succeed and deliver outstanding results. As a dedicated and detail-oriented individual, my strong oral and written communication skills plus active listening, empathy, interpersonal and Technical/problem-solving skills, coupled with my commitment to continuous learning and adjustment, would make me a valuable asset to your team.