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Ify Ruth

@ifyruth

Customer support specialist driving satisfaction, retention, and operational improvements.

Nigeria
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What I'm looking for

I seek a customer-focused role where I can improve satisfaction and retention, lead onboarding/training, and drive measurable operational improvements.

I am a dedicated customer support specialist with over four years of hands-on experience delivering exceptional service across diverse industries. I consistently resolve complex inquiries, maintain high satisfaction ratings, and leverage CRM systems to keep accurate records while identifying opportunities to improve customer experience and efficiency.

I have a proven track record in outbound calling, lead generation, onboarding and training, and process improvement—boosting onboarding efficiency by 30% and increasing client engagement by 35%. I bring strong communication, problem-solving, and upselling skills, and I am committed to driving measurable results and long-term client retention.

Experience

Work history, roles, and key accomplishments

HA

Customer Support Specialist

Hatch

Feb 2023 - Jan 2025 (1 year 11 months)

Made 100+ outbound calls daily and generated 15 qualified leads per week; maintained a 95% customer satisfaction rating and ran onboarding training that improved efficiency by 30%. Implemented follow-up strategy that increased client engagement by 35% and boosted retention.

Education

Degrees, certifications, and relevant coursework

ET

Enugu State University of Science and Technology

Master of Science, Business Administration

Enrolled in a Master of Science in Business Administration with expected completion in 2026.

ET

Enugu State University of Science and Technology

Postgraduate Diploma, Business Administration

Completed a Postgraduate Diploma in Business Administration awarded in 2024.

IE

Institute of Management and Technology, Enugu

Higher National Diploma, Co-operative Economics and Management

2019 - 2019

Completed studies in Co-operative Economics and Management (HND) at IMT, Enugu in 2019.

Tech stack

Software and tools used professionally

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Ify Ruth - Customer Support Specialist - Hatch | Himalayas