Ify Ruth
@ifyruth
Customer support specialist driving satisfaction, retention, and operational improvements.
NigeriaWhat I'm looking for
I am a dedicated customer support specialist with over four years of hands-on experience delivering exceptional service across diverse industries. I consistently resolve complex inquiries, maintain high satisfaction ratings, and leverage CRM systems to keep accurate records while identifying opportunities to improve customer experience and efficiency.
I have a proven track record in outbound calling, lead generation, onboarding and training, and process improvement—boosting onboarding efficiency by 30% and increasing client engagement by 35%. I bring strong communication, problem-solving, and upselling skills, and I am committed to driving measurable results and long-term client retention.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Hatch
Feb 2023 - Jan 2025 (1 year 11 months)
Made 100+ outbound calls daily and generated 15 qualified leads per week; maintained a 95% customer satisfaction rating and ran onboarding training that improved efficiency by 30%. Implemented follow-up strategy that increased client engagement by 35% and boosted retention.
Telemarketing Sales Representative
Hygab Properties Magnet
Jan 2020 - Dec 2022 (2 years 11 months)
Assisted buyers and renters with property inquiries contributing to a 70% increase in lead-to-deal conversion and created an FAQ that reduced support tickets by 45% while ensuring regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Master of Science, Business Administration
Enrolled in a Master of Science in Business Administration with expected completion in 2026.
Enugu State University of Science and Technology
Postgraduate Diploma, Business Administration
Completed a Postgraduate Diploma in Business Administration awarded in 2024.
Institute of Management and Technology, Enugu
Higher National Diploma, Co-operative Economics and Management
2019 - 2019
Completed studies in Co-operative Economics and Management (HND) at IMT, Enugu in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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