Blessing Abazu
@blessingabazu
Client and Customer Support Specialist dedicated to excellent service delivery.
What I'm looking for
I am a Client and Customer Support Specialist with proven experience in administrative assistance, client support, and hospitality. My background includes resolving client inquiries, managing office operations, and ensuring high levels of customer satisfaction in fast-paced environments. I pride myself on my strong communication skills and my commitment to delivering excellent service.
Throughout my career, I have successfully managed various roles, including as a Client Support Intern where I resolved over 20 client support tickets weekly and maintained a client database with 98% accuracy. My experience as a Receptionist at Academy Suites Hotel further honed my skills in guest relations, where I ensured smooth check-ins and maintained a 95% guest satisfaction rate. I am adept at using various tools such as Microsoft Office Suite, Google Workspace, and CRM tools to enhance productivity and service delivery.
With a Bachelor of Science in Cooperative Economics and Management, I bring a unique blend of academic knowledge and practical experience to my roles. I am passionate about helping clients and ensuring their needs are met efficiently and effectively.
Experience
Work history, roles, and key accomplishments
Client Support Intern
Job Hunters Community
Nov 2024 - May 2025 (6 months)
Resolved over 20+ client support tickets weekly via email and chat. Scheduled and confirmed over 30 virtual sessions for job seekers. Maintained a client database with 98% accuracy using spreadsheets.
Receptionist
Academy Suites Hotel
Jan 2021 - Dec 2023 (2 years 11 months)
Checked in over 40 guests weekly and ensured smooth registration. Answered and directed an average of 60+ calls daily to appropriate staff. Managed front desk operations, ensuring 95% guest satisfaction.
Administrative Assistant / Teacher
Toyosi Nursery & Primary School
Jan 2020 - Dec 2021 (1 year 11 months)
Prepared and delivered 20+ weekly lesson plans aligned with the curriculum. Assessed and provided feedback to 100+ pupils across various subjects. Organized 3 school events and assisted with administrative logistics.
Call Agent
Ison Experience Call Centre
Jan 2019 - Dec 2020 (1 year 11 months)
Handled 70+ customer calls daily, resolving queries and complaints. Resolved over 90% of issues on first contact, reducing call escalations. Logged client cases into CRM software with 100% completeness.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science (B.Sc), Cooperative Economics and Management
Studied Cooperative Economics and Management, gaining foundational knowledge in economic principles and management practices. Developed skills in cooperative organization and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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