Rufus Favourite
@rufusfavourite
Customer service specialist delivering exceptional support and measurable retention gains.
NigeriaWhat I'm looking for
I am a customer service specialist with over seven years of experience supporting transport, digital marketing, and agency services. I consistently deliver responsive, professional support via phone, email, and chat while coordinating with internal teams to ensure seamless service delivery.
My work includes appointment setting, CRM management, onboarding assistance, and complaint resolution; I implemented follow-up systems that improved customer satisfaction and increased successful bookings by 25%.
I communicate fluently in English and Igbo (with proficiency in French), excel at conflict resolution and remote communication, and thrive in collaborative, time-sensitive environments focused on improving client retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
CatchyAgency
Oct 2024 - Present (11 months)
Delivered responsive customer support via phone, email, and chat, resolved complaints to improve client retention, and coordinated with internal teams to ensure seamless service delivery.
Appointment Setter
AntenosDigital
Feb 2022 - Mar 2024 (2 years 1 month)
Scheduled meetings between U.S.-based event planners and marketing specialists, managed client relations using Calendly and CRM systems, and assisted with onboarding and service updates, increasing successful bookings by 25%.
Customer Service Representative
ImoCityTransport
Jul 2019 - Dec 2022 (3 years 5 months)
Provided frontline customer support for passengers, handled ticketing and complaints, educated customers on state-required painting regulations, and built strong client trust to improve repeat customer rate.
Education
Degrees, certifications, and relevant coursework
AUAbia State University
Undergraduate, Medicine and Surgery
Medicine and Surgery undergraduate at Abia State University.
Availability
Location
NigeriaAuthorized to work in
Job categories
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