Esther Otene
@estherotene
Customer support representative with a focus on client satisfaction.
What I'm looking for
I am a dedicated Customer Support Representative with a proven track record in delivering exceptional service and innovative solutions. With experience at Tizeti Networks, I manage projects and coordinate resources to ensure customer satisfaction. My role involves responding to inquiries, resolving complaints, and providing support across various channels, including email, phone, and social media.
My analytical skills enable me to assess client needs effectively, and I take pride in my ability to meet and exceed Key Performance Indicators (KPIs). I have been recognized as Employee of the Month multiple times, reflecting my commitment to maintaining a friendly and professional demeanor even in challenging situations. I am passionate about continuous learning and self-improvement, always seeking ways to enhance processes and drive optimization.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Tizeti Networks
Mar 2022 - Present (3 years 3 months)
As a Customer Support Representative at Tizeti Networks, I manage projects and coordinate internal resources to ensure customer satisfaction. I respond to inquiries and complaints through various channels, provide mobile application support, and analyze data for performance reviews. My role involves identifying customer needs and delivering effective solutions.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
Completion Certificate, Service
2022 - 2023
Completed the National Youth Service Corps program, which involved community service and professional development activities aimed at fostering national integration and self-reliance.
University of Agriculture Makurdi
Bachelor of Science, Banking and Finance
2016 - 2021
Studied Banking and Finance, focusing on financial systems, investment strategies, and economic principles. Developed analytical skills and a strong understanding of financial markets.
Availability
Location
Authorized to work in
Job categories
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