EO
Open to opportunities

Esther Otene

@estherotene

Customer support representative with a focus on client satisfaction.

Nigeria

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated Customer Support Representative with a proven track record in delivering exceptional service and innovative solutions. With experience at Tizeti Networks, I manage projects and coordinate resources to ensure customer satisfaction. My role involves responding to inquiries, resolving complaints, and providing support across various channels, including email, phone, and social media.

My analytical skills enable me to assess client needs effectively, and I take pride in my ability to meet and exceed Key Performance Indicators (KPIs). I have been recognized as Employee of the Month multiple times, reflecting my commitment to maintaining a friendly and professional demeanor even in challenging situations. I am passionate about continuous learning and self-improvement, always seeking ways to enhance processes and drive optimization.

Experience

Work history, roles, and key accomplishments

TN
Current

Customer Support Representative

Tizeti Networks

Mar 2022 - Present (3 years 3 months)

As a Customer Support Representative at Tizeti Networks, I manage projects and coordinate internal resources to ensure customer satisfaction. I respond to inquiries and complaints through various channels, provide mobile application support, and analyze data for performance reviews. My role involves identifying customer needs and delivering effective solutions.

Education

Degrees, certifications, and relevant coursework

N(

National Youth Service Corps (NYSC)

Completion Certificate, Service

2022 - 2023

Completed the National Youth Service Corps program, which involved community service and professional development activities aimed at fostering national integration and self-reliance.

University of Agriculture Makurdi logoUM

University of Agriculture Makurdi

Bachelor of Science, Banking and Finance

2016 - 2021

Studied Banking and Finance, focusing on financial systems, investment strategies, and economic principles. Developed analytical skills and a strong understanding of financial markets.

Tech stack

Software and tools used professionally

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Esther Otene - Customer Support Representative - Tizeti Networks | Himalayas