Chinonso Okwo

I am a customer service representative with over eight years of experience managing high-volume interactions across phone, email, and in-person channels. I consistently achieve strong outcomes—maintaining 95%+ customer satisfaction, 99% transaction accuracy, and measurable reductions in repeat complaints and delayed orders—by emphasizing clear documentation, SLA compliance, and cross-functional coordination.

With a background in Biomedical Engineering, I bring analytical problem-solving to customer-facing roles and operational support, including clinical equipment ticketing and accurate reporting. I train staff, streamline workflows, and improve resolution times, seeking opportunities where I can apply my customer retention, escalation management, and process-improvement skills to deliver reliable service.