CYMMARA Houston
@cymmarahouston
I improve customer experiences through call center support, CRM, and conflict resolution.
United StatesWhat I'm looking for
I've supported customers at Wayfair, Digital Marketing Media, Macy's, and in high-volume service environments, resolving concerns with clear communication and timely follow-through.
At Wayfair, I handled inbound calls, shipment tracking, returns, account inquiries, troubleshooting, and product recommendations. My customer support contributed to a 10% increase in customer retention while I met and exceeded customer relation scores.
I've also led workforce operations at Bold Penguin, where I monitored call quality and productivity, set performance goals, scheduled employees, and supported training and recruiting.
I'm seeking a remote or hybrid customer service role where I can use CRM tools, active listening, multitasking, and problem-solving to create better customer experiences.
Experience
Work history, roles, and key accomplishments
Provides protection to company assets, communicates with management on safety policies, de-escalates issues, patrols facility, and monitors X-ray and metal detectors.
Seasonal Food Runner
Nationwide Arena
Supported high-volume food service operations by delivering orders accurately and efficiently, communicating with kitchen and service staff, and assisting with guest requests.
Assisted customers with troubleshooting and product recommendations, increasing customer retention by 10%. Handled inbound calls, complaints, shipment tracking, returns, and account inquiries using CRM software.
Customer Service Specialist
Digital Marketing Media
Jan 2020 - Dec 2021 (1 year 11 months)
Responded to customer inquiries about final expenses, collaborated with team using Slack, and explained complex insurance information to clients.
Oversaw team productivity, set performance goals, scheduled employees, and assisted in training and recruiting to improve team success.
Assisted clients with skincare and cosmetic inquiries, drove sales through upselling and product knowledge, built client books, and promoted Macy's credit card sales.
Education
Degrees, certifications, and relevant coursework
Independence High School
High School Diploma, General Studies
Earned a high school diploma from Independence High School in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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