Brianna Thomas
@briannathomas
Diligent customer service professional with strong organizational skills.
United StatesWhat I'm looking for
I am a dedicated Customer Service Professional with a proven track record in managing high volumes of inbound and outbound calls. My experience at Teleperformance has honed my ability to identify customer needs and provide effective solutions, ensuring satisfaction and loyalty. I thrive in fast-paced environments, leveraging my strong communication skills to foster positive relationships with clients and colleagues alike.
Currently, I serve as a Trainer at Target Distribution Center, where I efficiently handle product processing and maintain an organized work area. My role as a Senior Target Security Specialist further demonstrates my commitment to safety and security, as I lead initiatives to protect assets and support team members. I am passionate about contributing to a collaborative work culture and continuously seek opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Security Specialist
Target
Jan 2023 - Present (2 years 7 months)
Executed routines to support a safe and secure work environment for all team members, temporary workers, vendors, and visitors. Followed emergency procedures and protocols, including incident notification to building leadership.
Trainer
Target Distribution Center
Mar 2019 - Present (6 years 5 months)
Trained new team members on efficient and safe product handling, ensuring accurate merchandise processing for stores and guests. Maintained an organized work area and accurately prepared tickets for merchandise using a hand ticket gun.
Senior Target Security Specialist
Target
Led a physical security and safety culture by implementing best practices and managing physical security programs. Executed strategic routines to identify, prevent, and investigate theft and shortage using technology and partnerships.
Customer Service Representative
Teleperformance
Managed large amounts of inbound and outbound calls in a timely manner, following communication scripts for various topics. Identified customer needs, clarified information, researched issues, and provided effective solutions or alternatives.
Education
Degrees, certifications, and relevant coursework
Westover High School
High School Diploma, General Studies
Completed high school education and earned a diploma. Developed foundational academic skills across various subjects.
Albany Technical College
Certificate, Law Enforcement
Completed a certificate program in Law Enforcement. Gained knowledge and skills relevant to law enforcement practices and procedures.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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