Cybella MORRIS
@cybellamorris
Dedicated customer service advisor with strong communication skills.
FranceWhat I'm looking for
As a customer service advisor at Groupe Covéa, I have honed my ability to respond effectively to client inquiries and provide tailored solutions. My role involves analyzing customer needs and ensuring they receive clear and accurate information about our products and services. I take pride in maintaining high service standards through collaboration with various departments and continuous training.
Previously, I worked as a standardiste at ByMyCar BMW, where I managed incoming calls and directed clients to the appropriate services. My experience also includes a position as a chargée d'accueil at a congress center, where I welcomed visitors and assisted in event coordination. My entrepreneurial spirit shines through my ownership of a beach bar in Madagascar, where I implement marketing strategies and manage finances while overseeing operations remotely from France.
Experience
Work history, roles, and key accomplishments
Propriétaire
Beach Bar “Legalize” Madagascar
Jan 2023 - Present (2 years 5 months)
Developed and implemented marketing strategies to attract customers. Managed bar finances, including revenue and expense tracking, while coordinating operations remotely from France.
Conseiller Clientèle à Distance
Groupe Covéa
Jan 2022 - Apr 2024 (2 years 3 months)
Responsible for handling customer calls and addressing their inquiries. Provided clear information on products, contracts, and guarantees while analyzing customer needs to propose tailored solutions. Updated and managed records in the CRM and collaborated remotely with various departments.
Standardiste
ByMyCar BMW
Sep 2021 - Jan 2023 (1 year 4 months)
Managed incoming calls with courtesy and efficiency, directing clients to appropriate services. Provided information on services and products, scheduled appointments, and maintained client communication.
Chargée d'Accueil
Centre de Congrès - Alertance
Sep 2019 - Sep 2021 (2 years)
Welcomed visitors and participants at events, providing information about the venue. Assisted event organizers with logistical coordination and managed participant registrations.
Education
Degrees, certifications, and relevant coursework
Lycée Charlie Chaplin
Baccalauréat, Literature
Obtained the Baccalauréat with a focus on literary studies, which provided a strong foundation in critical thinking and communication skills.
Groupe AFPA Formation
BTS, Tourism
Completed a BTS in Tourism, focusing on customer service and event management, which enhanced skills in hospitality and client relations.
Collège Évariste Galois
Brevet
Achieved the Brevet, which included a comprehensive curriculum that developed foundational knowledge and skills in various subjects.
Availability
Location
FranceAuthorized to work in
Job categories
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