Marlys Moreno

I am a trilingual customer service and administrative professional fluent in Spanish, French, and English, with more than 5 years of experience in client management, administrative coordination, case management, and customer support.

In my most recent role at Cargarantie Courtage in France, I managed a portfolio of clients across France and Spain and served as a primary point of contact by phone and email. I handled complex client requests, followed up on pending cases, coordinated with repairers, dealerships, internal teams, and external partners, and worked to ensure that cases were resolved efficiently and within appropriate timeframes. This experience strengthened my ability to manage multiple priorities, deal with sensitive or challenging situations, maintain accurate records, and communicate effectively with different stakeholders.

I am particularly interested in remote international roles where I can combine customer service, client operations, administrative coordination, and problem-solving. I enjoy positions where I can take ownership of a client's request, coordinate the necessary steps, and make sure that the issue is followed through to completion.

I am comfortable learning new digital tools and CRM systems and have a technical background in information technology in addition to my education and professional experience. I am currently pursuing a Bachelor in Marketing & Communication, which is helping me develop additional skills in communication, digital marketing, and business.

I am interested in working with international companies, particularly in roles involving client services, operations, administration, coordination, or account support. I am fluent in Spanish, French, and English and enjoy working in multicultural environments where strong communication and organization are essential.