Lakhdim braimali Nawel
@lakhdimbraimalinawel
Senior administrative assistant at CAF des Hauts-de-Seine who trained teams and handled about 40 files daily.
FranceWhat I'm looking for
At Caisse d'Allocations Familiales des Hauts-de-Seine, I handled about 40 files a day as a Gestionnaire conseil before becoming Référente experte in 2018. I designed and delivered around ten training sessions for groups of 10 to 14 colleagues.
I support teams with practical and technical guidance, assist managers, and contribute to improving procedures. I’ve worked remotely three days a week since 2020, and I’m looking for a remote role in administrative assistance, customer relations, or activity coordination.
Experience
Work history, roles, and key accomplishments
Référente experte
Caisse d'Allocations Familiales des Hauts-de-Seine
Jan 2018 - Present (8 years 10 months)
Conceived and led internal training sessions for groups of 10 to 14 employees, provided pedagogical and technical support, and contributed to continuous improvement of procedures.
Gestionnaire conseil
Caisse d'Allocations Familiales des Hauts-de-Seine
Jun 2009 - Dec 2017 (8 years 6 months)
Processed approximately 40 files per day, managed complex cases, and provided customer service and administrative mediation to a diverse public.
Conseillère clientèle
Total Gaz
Oct 2007 - May 2009 (1 year 7 months)
Handled customer reception and follow-up, managed inbound and outbound calls, and performed administrative follow-up on orders.
Animatrice maternelle
Mairie d'Argenteuil
Jan 2005 - Sep 2007 (2 years 8 months)
Supervised children and organized educational activities.
Education
Degrees, certifications, and relevant coursework
ENI
Certification, Excel
Completed Excel training and obtained certification in October 2026.
CAF
Titre Vadémécaf, Prestations familiales
2009 - 2010
Completed the Vadémécaf training, a state-recognized national certification for family benefits, from June 2009 to November 2010.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
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