Open to opportunities

Cerena Lopez

@cerenalopez

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Diligent leasing specialist with advanced customer service skills.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

I am a dedicated leasing specialist with extensive experience in customer service and administrative duties. Currently, I work at Olympus Steelyard, where I have honed my organizational skills and time management expertise. My role involves executing all office administrative tasks, mentoring new employees, and utilizing various software programs like RealPage and Microsoft Office 365 to enhance operational efficiency.

Previously, I served as a Community Assistant at Hilltop Townhomes, where I successfully generated over $1,000,000 in leases within a year and a half. My ability to train new employees and implement effective organizational systems has been instrumental in my career. I hold a Bachelor of Science in Hotel and Restaurant Management from Northern Arizona University, where I developed a strong foundation in business, finance, and management.

Experience

Work history, roles, and key accomplishments

Current

Leasing Specialist

Current

Olympus Steelyard/ Olympus Property

Jun 2021 - Present (3 years 11 months)

Managed complex customer service tasks and executed all administrative duties for the office. Mentored others in a Training Ambassador program and enforced legal expectations of leases while utilizing various software tools.

Customer Service; Administrative Duties; Mentoring; RealPage; Microsoft Office 365; Time Management; Organizational Skills; Lease Enforcement; Communication

Community Assistant

Hilltop Townhomes/ American Campus Community

Oct 2019 - May 2021 (1 year 7 months)

Performed administrative tasks and reorganized office systems. Trained new employees on software systems and achieved significant leasing success, generating over $1,000,000 in leases.

Administrative Tasks; Training; Organizational Systems; Customer Service; Microsoft Office 365; Salesforce; Leadership; Communication; Time Management

Receptionist

Center for Physical Excellence

May 2015 - Sep 2017 (2 years 4 months)

Handled patient communications regarding scheduling and payments, imported medical documents, and managed cash and credit transactions.

Patient Communication; Document Management; Cash Handling; Scheduling; Customer Service; Microsoft Office; Time Management; Organizational Skills

Education

Degrees, certifications, and relevant coursework

Chino Valley High School

High School Diploma

Northern Arizona University

Bachelor of Science, Hotel and Restaurant Management

Studied business, finance, and management with a focus on hotel and restaurant operations as well as leadership. Trained in HR basics and learned new HR skills. Earned a Hospitality Event Management Certificate through the HRM program.