Open to opportunities

Alexis Harper

@alexisharper

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Dedicated professional specializing in technical support and customer service.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and versatile professional with extensive experience in both remote and in-person roles, specializing in technical support, customer service, leasing, and health information management. My ability to thrive in virtual environments has allowed me to provide exceptional service through various communication channels. I am highly skilled in managing complex tasks, problem-solving, and maintaining high levels of customer satisfaction.

Throughout my career, I have demonstrated a commitment to continuous improvement and adapting to new challenges in fast-paced environments. As a Pre Release QC Auditor at Ciox Health, I audited medical records for accuracy and completeness, collaborated with teams to resolve discrepancies, and mentored new auditors on quality control procedures. My experience as a Leasing Specialist at Progress Residential further honed my skills in managing remote leasing processes and enhancing customer service through effective communication and CRM software.

Experience

Work history, roles, and key accomplishments

Pre Release QC Auditor

Ciox Health

Oct 2022 - Present (2 years 9 months)

Audited medical records for accuracy, completeness, correct patient ID, and proper redactions per HIPAA/state regulations. Documented discrepancies and collaborated with Release Services to resolve errors before record release.

HIPAA)Quality Control Data Analysis Process Improvement Mentoring Health Information Management

Leasing Specialist

Progress Residential

Aug 2020 - Present (4 years 11 months)

Administered remote leasing processes, including virtual property tours, lease negotiations, and document management, achieving high occupancy rates. Utilized CRM software to manage tenant interactions, streamline workflows, and enhance customer service.

Remote Leasing CRM Software Property Management Virtual Presentations Tenant Relations Customer Service Document Management

Customer Service Representative

Progressive Leasing

Aug 2019 - Present (5 years 11 months)

Provided comprehensive support for merchandise leasing applications, guiding customers through terms, payments, and approvals. Processed and verified applications, ensuring adherence to policies and enhancing overall approval efficiency.

Customer Support Leasing Applications CRM Tools Account Management Customer Retention Service Delivery

Customer Service Representative

DirecTV

Jan 2018 - Present (7 years 6 months)

Engaged with customers to address retention challenges, providing solutions to improve loyalty and reduce churn. Handled customer accounts and technical support inquiries, utilizing advanced service tools to ensure effective resolution.

Customer Retention Technical Support Account Management Upselling Customer Satisfaction Troubleshooting