Craig Shea

I am a customer-focused professional with extensive experience in delivering exceptional service, currently seeking the ADT Remote Technical Alarm Specialist position. My expertise lies in providing technical assistance through scheduled outbound calls, ensuring swift solutions, and enhancing the customer experience. I am eager to learn troubleshooting and installation of ADT products, committed to educating customers on system functionality, and identifying additional security and automation solutions.

In my role as a Hospitality Team Leader and Media Coordinator at New Glarus Brewery, I demonstrate strong leadership by cultivating a collaborative environment, driving excellence in our craft, and prioritizing the well-being of both our team and hospitality area. My previous experience as a Customer Service Representative at National Car Rental allowed me to manage reservations, upsell products, and resolve customer complaints with professionalism and care, further honing my communication skills and problem-solving abilities.

Currently, I am a junior at the University of Alabama, maintaining a 3.8 GPA and a member of the honor society, reflecting my commitment to academic excellence. I also enjoy exploring creative outlets such as painting and photography, hiking, and cooking, which allow me to engage with the world around me in meaningful ways.