Open to opportunities

Elonte Tillman User

@elontetillmanuser

Message

Customer service specialist delivering efficient technical support and solutions.

United States

Message

What I'm looking for

I want a customer-facing role using CRM and troubleshooting skills in a collaborative, growth-focused company, ideally remote or hybrid with training and advancement opportunities.

I am a dedicated customer service specialist with over three years supporting high-volume environments, focused on resolving complex inquiries and ensuring customer satisfaction.

I excel with CRM platforms such as Zendesk and Salesforce, remote communication tools, and foundational Python knowledge to support technical troubleshooting.

My hands-on experience spans sanitation, production, reception, and automotive service, where I improved workflows, trained new team members, and led a five-member team to boost productivity by 20%.

I am pursuing a Bachelor of Science in Cloud Computing and hold certifications in Google System Administration and Python; I seek roles that blend customer support, technical troubleshooting, and opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Receptionist Intern

Sgt Stamp

Jan 2022 - Jan 2023 (1 year)

Managed high-volume calls and email inquiries, delivering prompt and professional responses and resolving customer issues efficiently. Processed sensitive documentation with accuracy and maintained confidentiality to preserve customer trust.

Customer Support Phone Support Email Support Zendesk Salesforce Microsoft Office Google Workspace Documentation Confidentiality

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Cloud Computing

Pursuing a Bachelor of Science in Cloud Computing with expected completion in July 2026, focused on cloud platforms, infrastructure, and related technologies.