tamara NicholsTN
Open to opportunities

tamara Nichols

@tamaranichols

Dedicated professional with 7 years of experience in customer service and security.

United States

What I'm looking for

Seeking a remote role that leverages my customer service and security experience, with opportunities for growth and development.

I am a results-driven professional with a strong background in customer service and security. With 7 years of experience in fast-paced environments, I have honed my skills in ensuring customer satisfaction, managing multiple tasks efficiently, and maintaining strong relationships with team members and clients. My proactive problem-solving skills and attention to detail have allowed me to excel in various roles.

Throughout my career, I have worked in various industries, including fitness, retail, and security. My most recent roles have been in customer-facing positions, where I have consistently delivered high-quality service and ensured customer satisfaction. I am now seeking a remote role that leverages my skills and experience.

I am a team player with excellent communication skills, and I thrive in environments that require adaptability, flexibility, and a positive attitude. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

NC
Current

Front Desk Agent

National Fitness Center

Nov 2022 - Present (2 years 7 months)

Greet and assist members with check-in, provide information on gym services, manage reservations and class sign-ups, handle customer inquiries, and maintain a clean and organized reception area.

LR

Front Desk Associate

Laurel Crest Resort

Sep 2020 - Dec 2021 (1 year 3 months)

Processed guest transactions, including check-in and check-out, ensuring accurate billing and providing receipts for all payments. Addressed and resolved customer complaints, implementing solutions that enhanced client satisfaction and service quality.

AS

Security Officer

Allied Universal Security Services

Jul 2016 - Jan 2020 (3 years 6 months)

Managed incident response with prompt problem-solving and effective communication, ensuring timely escalation and resolution of security issues. Conducted comprehensive patrols, including surveillance and building inspections, to safeguard against unauthorized access and maintain secure environments.

Education

Degrees, certifications, and relevant coursework

tamara hasn't added their education

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Tech stack

Software and tools used professionally

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tamara Nichols - Shopper - Kroger | Himalayas