Open to opportunities

نقي احمد

@0002064

Message

Customer-focused support specialist with hands-on technical troubleshooting experience.

United States

Message

What I'm looking for

I seek customer-facing roles where I can apply technical troubleshooting and clear communication within a reliable, team-oriented organization that values accountability and growth.

I am a dependable customer support professional with experience in technical troubleshooting, retail sales, and safety-critical fieldwork. I have delivered clear technical explanations to non-technical customers, resolved customer concerns professionally, and maintained punctuality and attention to detail in high-pressure environments.

My background includes service-oriented roles with NJ Transit, AmeriCorps, Nordstrom, and ADT, demonstrating strong communication, problem-solving, and the ability to follow procedures. I work well independently and in teams, and I prioritize reliability, accountability, and excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Trackman

Current

NJ Transit

Jun 2025 - Present (1 year)

Work in a safety-critical environment requiring strict adherence to procedures, collaborating under time pressure to maintain reliability and punctuality.

Safety Procedures Team Collaboration Time Management Attention To Detail Reliability Communication

Member

AmeriCorps

Jan 2023 - Dec 2024 (1 year 11 months)

Served in a structured national service program requiring accountability and teamwork, assisting community members and partner organizations while following reporting procedures.

Community Outreach Program Delivery Reporting Teamwork Accountability Stakeholder Engagement

Sales Associate

Nordstrom

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted customers with product selection and purchases, resolved customer questions professionally, and maintained high standards of service in a fast-paced environment.

Customer Service Sales Product Knowledge Problem Solving Communication Retail Operations

Technician

ADT

Jun 2021 - Jun 2022 (1 year)

Provided technical support and troubleshooting for residential security systems, explained technical issues to non-technical customers, and maintained professionalism in customer-facing situations.

Technical Support Troubleshooting Security Systems Problem Solving Technical Documentation