CG
Open to opportunities

Courtney Gainer

@courtneygainer

Dedicated professional with 16 years in customer service and support.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and versatile professional with over 16 years of experience in help desk support, customer service, data entry, dispatch operations, and insurance services. My proven ability to troubleshoot technical issues and resolve customer inquiries efficiently has allowed me to manage high-volume data with accuracy. I pride myself on my strong communication skills and detail-oriented mindset, which enable me to deliver exceptional service in fast-paced environments.

Throughout my career, I have successfully collaborated with teams to enhance service delivery and improve processes. My experience includes providing technical support, managing customer records, and coordinating dispatch logistics. I have consistently maintained compliance with industry regulations while ensuring client satisfaction. I am committed to continuous improvement and have conducted training sessions to enhance team knowledge and performance.

As I look to the future, I am eager to leverage my extensive experience and skills in a challenging role that allows me to contribute to a dynamic team. I am passionate about delivering high-quality service and am always looking for ways to optimize processes and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

IS

Customer Service Agent

Integra Staffing

Aug 2023 - Present (1 year 11 months)

Provided exceptional customer service by addressing inquiries and resolving issues in a timely and efficient manner, enhancing client satisfaction and loyalty. Managed and maintained accurate customer records and documentation, ensuring data integrity and confidentiality.

PI

Customer Service Rep

Petco Animal Supplies, Inc.

Feb 2013 - Present (12 years 5 months)

Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a timely manner. Processed transactions efficiently, including cash, credit, and returns, while maintaining accuracy and attention to detail.

AI

Insurance Agent

ATTC Manufacturing, Inc.

Jan 2011 - Present (14 years 6 months)

Conducted comprehensive assessments of clients’ insurance needs, providing tailored policy recommendations to meet individual and business requirements. Managed a diverse portfolio of client accounts, ensuring timely renewals and addressing any coverage changes or claims efficiently.

AA

Parts Assembler

Atruim Automotive

Mar 2010 - Present (15 years 4 months)

Operated machinery and equipment, adhering to established procedures, ensuring consistent assembly and kit preparation. Conducted routine inspections and maintenance on machines, coupled with quality control measures, to uphold safety standards and product integrity.

WI

Metal Finisher/Parts Grinder

Waupaca Foundry, Inc.

Jul 2008 - Present (17 years)

Executed precision metal finishing on castings, utilizing a variety of pneumatic tools, and ensured adherence to quality standards through complete visual inspections, reworking or scrapping defective items as necessary. Maintained tools and equipment, performing minor maintenance tasks, and upheld safety protocols by managing personal protective equipment, including its cleaning and replacement.

Education

Degrees, certifications, and relevant coursework

GC

GPTC College

High School Diploma, Cybersecurity

Completed studies in Cybersecurity, gaining foundational knowledge in network security, data protection, and threat mitigation. Prepared for entry-level roles in IT security and support.

Tech stack

Software and tools used professionally

Interested in hiring Courtney?

You can contact Courtney and 90k+ other talented remote workers on Himalayas.

Message Courtney

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Courtney Gainer - Help Desk Support Specialist - Stake Center | Himalayas