Courtney Gainer

Provided technical support and troubleshooting assistance to end-users, resolving hardware and software issues efficiently and effectively. Managed and responded to help desk tickets, ensuring timely resolution and maintaining high levels of customer satisfaction.

Provided exceptional customer service by addressing inquiries and resolving issues in a timely and efficient manner, enhancing client satisfaction and loyalty. Managed and maintained accurate customer records and documentation, ensuring data integrity and confidentiality.

Coordinated and scheduled daily dispatch activities, ensuring timely and efficient deployment of field technicians. Managed and maintained accurate records of service requests, work orders, and technician assignments in the database.

Entered and maintained accurate data into the company's database systems, ensuring information integrity and accessibility. Verified and corrected data discrepancies, enhancing the overall quality and reliability of the database.

Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a timely manner. Processed transactions efficiently, including cash, credit, and returns, while maintaining accuracy and attention to detail.

Conducted comprehensive assessments of clients’ insurance needs, providing tailored policy recommendations to meet individual and business requirements. Managed a diverse portfolio of client accounts, ensuring timely renewals and addressing any coverage changes or claims efficiently.

Operated machinery and equipment, adhering to established procedures, ensuring consistent assembly and kit preparation. Conducted routine inspections and maintenance on machines, coupled with quality control measures, to uphold safety standards and product integrity.

Executed precision metal finishing on castings, utilizing a variety of pneumatic tools, and ensured adherence to quality standards through complete visual inspections, reworking or scrapping defective items as necessary. Maintained tools and equipment, performing minor maintenance tasks, and upheld safety protocols by managing personal protective equipment, including its cleaning and replacement.

Completed studies in Cybersecurity, gaining foundational knowledge in network security, data protection, and threat mitigation. Prepared for entry-level roles in IT security and support.