Courtney Gainer
@courtneygainer
Dedicated professional with 16 years in customer service and support.
What I'm looking for
I am a dedicated and versatile professional with over 16 years of experience in help desk support, customer service, data entry, dispatch operations, and insurance services. My proven ability to troubleshoot technical issues and resolve customer inquiries efficiently has allowed me to manage high-volume data with accuracy. I pride myself on my strong communication skills and detail-oriented mindset, which enable me to deliver exceptional service in fast-paced environments.
Throughout my career, I have successfully collaborated with teams to enhance service delivery and improve processes. My experience includes providing technical support, managing customer records, and coordinating dispatch logistics. I have consistently maintained compliance with industry regulations while ensuring client satisfaction. I am committed to continuous improvement and have conducted training sessions to enhance team knowledge and performance.
As I look to the future, I am eager to leverage my extensive experience and skills in a challenging role that allows me to contribute to a dynamic team. I am passionate about delivering high-quality service and am always looking for ways to optimize processes and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Help Desk Support Specialist
Stake Center
Feb 2024 - Present (1 year 5 months)
Provided technical support and troubleshooting assistance to end-users, resolving hardware and software issues efficiently and effectively. Managed and responded to help desk tickets, ensuring timely resolution and maintaining high levels of customer satisfaction.
Customer Service Agent
Integra Staffing
Aug 2023 - Present (1 year 11 months)
Provided exceptional customer service by addressing inquiries and resolving issues in a timely and efficient manner, enhancing client satisfaction and loyalty. Managed and maintained accurate customer records and documentation, ensuring data integrity and confidentiality.
Dispatch Clerk
USIC
Dec 2015 - Present (9 years 7 months)
Coordinated and scheduled daily dispatch activities, ensuring timely and efficient deployment of field technicians. Managed and maintained accurate records of service requests, work orders, and technician assignments in the database.
Data Entry Clerk
QM3 Utility Services
Jun 2014 - Present (11 years 1 month)
Entered and maintained accurate data into the company's database systems, ensuring information integrity and accessibility. Verified and corrected data discrepancies, enhancing the overall quality and reliability of the database.
Customer Service Rep
Petco Animal Supplies, Inc.
Feb 2013 - Present (12 years 5 months)
Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a timely manner. Processed transactions efficiently, including cash, credit, and returns, while maintaining accuracy and attention to detail.
Insurance Agent
ATTC Manufacturing, Inc.
Jan 2011 - Present (14 years 6 months)
Conducted comprehensive assessments of clients’ insurance needs, providing tailored policy recommendations to meet individual and business requirements. Managed a diverse portfolio of client accounts, ensuring timely renewals and addressing any coverage changes or claims efficiently.
Parts Assembler
Atruim Automotive
Mar 2010 - Present (15 years 4 months)
Operated machinery and equipment, adhering to established procedures, ensuring consistent assembly and kit preparation. Conducted routine inspections and maintenance on machines, coupled with quality control measures, to uphold safety standards and product integrity.
Metal Finisher/Parts Grinder
Waupaca Foundry, Inc.
Jul 2008 - Present (17 years)
Executed precision metal finishing on castings, utilizing a variety of pneumatic tools, and ensured adherence to quality standards through complete visual inspections, reworking or scrapping defective items as necessary. Maintained tools and equipment, performing minor maintenance tasks, and upheld safety protocols by managing personal protective equipment, including its cleaning and replacement.
Education
Degrees, certifications, and relevant coursework
GPTC College
High School Diploma, Cybersecurity
Completed studies in Cybersecurity, gaining foundational knowledge in network security, data protection, and threat mitigation. Prepared for entry-level roles in IT security and support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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