Ebun Adams-Tell
@ebunadamstell
Customer Service Representative with 6 years of experience
What I'm looking for
As a dedicated and results-driven Customer Support Specialist, I leverage my 6 years of experience in customer service, troubleshooting, and issue resolution to deliver exceptional support to clients. With a strong background in inbound call handling, data entry, and dispatch operations, I excel in managing high-volume calls, resolving customer inquiries, and escalating complex issues to ensure timely resolution.
Throughout my career, I have honed my skills in data entry, dispatch operations, and customer service, with a proven track record of maintaining detailed records, resolving transportation problems, and providing prompt and knowledgeable assistance to customers.
I am committed to delivering exceptional customer service, ensuring accurate data entry, and maintaining database integrity. With a strong work ethic and a passion for resolving complex issues, I am confident in my ability to make a valuable contribution to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Opus IVS
Jul 2022 - Apr 2023 (9 months)
Managed a high volume of inbound calls, provided troubleshooting assistance for customer equipment issues, and addressed customer inquiries.
Data Entry
Manpower
Aug 2022 - Jan 2023 (5 months)
Transcribed and converted paper files into digital format, reviewed customer and account source documents, and maintained database integrity.
Dispatch Representative
Coyote Logistics
Jan 2021 - Aug 2022 (1 year 7 months)
Managed communication effectively, maintained accurate records, and addressed transportation problems.
Call Center Agent
ICF International
Jan 2016 - Apr 2018 (2 years 3 months)
Assisted customers with rebate application processes, resolved inbound inquiries, and enhanced customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Ebun hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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