Brenda Kinard

Provided technical support for iOS devices including iPhones, iPads, iPods, Macs, and Apple Watches, resolving software issues. Scheduled Genius Bar appointments for customers requiring in-person assistance.

Directed customers to the appropriate technical support resources. Ensured efficient routing for timely resolution of technical issues.

Served as a tech support agent for Uverse, troubleshooting internet connection problems and assisting with TV issues. Utilized SAP systems like CRM, CAP, and OMS to manage customer accounts, process orders, and resolve billing inquiries.

Assisted customers with account inquiries, processed orders, and answered questions regarding products and services. Provided comprehensive customer service to ensure client satisfaction.

Worked as a licensed insurance agent, specializing in selling Accidental Death & Dismemberment (AD&D) policies for Stonebridge Life Insurance Company. Managed client relationships and policy sales.

Wrote and sold life and health insurance policies, managing client portfolios. Followed up with existing customers for questions, claims, and policy upgrades.

Provided customer service for bluefly.com, assisting clients with designer clothing selections, billing, account setup, and return processing. Conducted customer follow-ups to ensure satisfaction.

Handled customer service for Microsoft Xbox, addressing billing inquiries, hardware issues, and troubleshooting technical problems with consoles and software. Provided comprehensive technical support.

Scheduled transportation for Medicaid patients, ensuring timely and appropriate travel arrangements. Managed logistics for patient appointments.

Monitored and assisted enumerators in collecting 2010 census reports, ensuring accuracy and completeness. Provided guidance and support to field staff.

Assisted customers with new and existing services, explained billing details, and provided technical support for residential accounts. Achieved numerous honors and awards for meeting sales targets.

Quoted and bound auto insurance policies for various companies including Progressive, GMAC, Hartford, and Affirmative. Processed claims reported by insured clients.

Logged truck drivers in and out of the warehouse, managing inbound and outbound deliveries. Inspected freight for returns, damages, and losses.

Studied the fundamentals of biomedical engineering. Focused on applying engineering principles to biological and medical problems.

Focused on the study of living organisms and their vital processes. Gained knowledge in various biological disciplines.

Completed high school education. Acquired foundational knowledge across various subjects.