PJ Meade Jr

I am a results-driven Customer Success Manager with a proven track record in managing enterprise-level accounts and delivering tailored strategies that enhance product adoption and client satisfaction. My experience includes guiding clients through change management processes, fostering cross-functional collaboration, and driving customer health initiatives. I excel at building lasting relationships, optimizing account performance, and ensuring business continuity, which leads to client retention and substantial growth.

At Cisco Systems, I managed a portfolio of enterprise accounts totaling $8M in ARR, where I drove product adoption and client satisfaction. I successfully improved event engagement by 50% and spearheaded strategic adoption initiatives that increased Webex Suite usage. My proactive approach to problem-solving and my ability to align customer objectives with innovative solutions have consistently resulted in impactful outcomes for my clients.

Previously, I served as a Client Success Manager at Relias Learning, where I achieved 100% customer retention through strategic client engagement and value delivery. My ability to present high-impact business reviews and collaborate with internal teams has contributed to significant reductions in churn and enhanced customer satisfaction. I am passionate about driving success for my clients and look forward to leveraging my skills in a new opportunity.