Open to opportunities

Katie Hid

@katiehid

Message

I am a results-driven client success and strategic sales leader driving retention and revenue.

United States

Message

What I'm looking for

I'm seeking a client-success or strategic sales role at a collaborative, customer-centric company where I can use data-driven strategies, lead cross-functional teams, reduce churn, and drive revenue and product adoption.

I am a client success and strategic sales professional with a track record of increasing retention and driving revenue through data-driven solutions and cross-functional collaboration. At Verizon I maintained a 95% retention rate, reduced churn by 25%, and led initiatives that produced a 15% rise in contract renewals and account expansion.

I specialize in translating customer insights into scalable processes, decreasing support tickets by 30% and boosting product adoption by 15% through training and feedback integration. I hold a Verizon Scrum Master certification and am completing a BA in Business Management & Marketing, bringing practical leadership and continuous learning to every team I join.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Verizon

Sep 2022 - Sep 2024 (2 years)

Built relationships with high-value clients, increasing satisfaction 20% and maintaining a 95% retention rate; conducted reviews and initiatives that reduced churn 25% and drove a 15% rise in renewals.

Client Success Account Management Retention Strategic Sales CRM Data Analysis Process Improvement

Account Manager

Verizon

Apr 2020 - Sep 2022 (2 years 5 months)

Retained 95% of key accounts through proactive account management and data-driven strategies, exceeded sales targets and earned recognition as a top-performing sales contributor; reduced churn 25% by identifying whitespace opportunities.

Account Management Customer Retention Sales Strategy Data Analysis CRM Upselling Stakeholder Management Reporting

Solutions Manager

Verizon

Feb 2015 - Apr 2020 (5 years 2 months)

Decreased client support tickets 30% through training and onboarding initiatives, partnered with product teams to integrate feedback and raise product adoption 15%, and drove solution sales growth of 35% in high-volume locations.

Solution Sales Pro Product Adoption Onboarding Cross Functional Collaboration Process Improvement Analytics

Solutions Specialist

Verizon

Dec 2007 - Feb 2015 (7 years 2 months)

Provided product education and hands-on support to enable immediate customer adoption and maximize initial user experience; contributed thought leadership at industry events and in publications to enhance brand credibility.

Customer Training Product Support Onboarding Troubleshooting Documentation Public Speaking