Open to opportunities

Cosette Elise

@cosetteelise

Message

Dedicated military professional with strong leadership and organizational skills.

United States

Message

What I'm looking for

I am looking for a role that challenges me and fosters professional growth.

I am a dedicated professional with extensive experience in leadership and training within the United States Army Reserves. My role as an Observer/Coach Trainer has allowed me to develop systems that maintain rigorous schedules for my team, ensuring organization and cohesion while preparing units for deployment. I take pride in my ability to lead training and certification for multiple units, successfully validating over 235 Soldiers without incident, showcasing my commitment to safety and excellence.

In addition to my military experience, I have a strong background in customer service and sales management. As a Retention Supervisor at Nationwide Sales Solutions, I led a team of 13, enhancing our performance metrics significantly within six months. My ability to build trust and motivate team members has been key to our success. I am also skilled in managing supply operations, having effectively run a supply room for over 130 soldiers, demonstrating my organizational and communication skills.

With a Bachelor’s degree in Elementary Education and a Master’s in Business Leadership, I am equipped with the educational foundation to complement my practical experience. I am eager to leverage my skills in a challenging role that allows for growth and the opportunity to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Observer/Coach Trainer

Current

United States Army Reserves

Mar 2012 - Present (13 years 4 months)

Responsible for the health, welfare, and training of deployable units. Acted as a positive role model for all deploying Soldiers by providing instruction in all common skills and ensuring strict adherence to safety procedures during training exercises. Conducted all training to standard to prepare all Soldiers for deployment.

Training Coaching Leadership Safety Procedures Analytical Skills Scheduling Team Coordination Military Operations

Supply Specialist

United States Army Reserves

May 2002 - Mar 2012 (9 years 10 months)

Supplied the unit with sufficient clothing and equipment, conducted monthly inventory of supplies, and ordered and issued clothing and equipment. Met the needs of the unit and over 130 soldiers while effectively running a supply room during strenuous situations.

Supply Chain Management Inventory Management Organizational Skills Communication Skills Problem Solving Resource Allocation Logistics Team Collaboration

Retention Supervisor

Nationwide Sales Solutions, Inc.

Jun 2009 - Jan 2012 (2 years 7 months)

Supervised a call center team responsible for customer service, retention, and sales efforts of Personal Lines Property & Casualty products across multiple states. Responsible for team adherence to company quality and service standards regarding billing, payment options, policy statements, and customer inquiries. Developed, coached, trained, and mentored individual team members.

Team Leadership Customer Service Sales Retention Coaching Training Mentoring Quality Assurance Performance Improvement

Multi-Lines Sales Agent

Nationwide Sales Solutions, Inc.

Feb 2008 - Jun 2009 (1 year 4 months)

Handled incoming calls from prospective customers, explaining coverage and options to provide suitable insurance. Followed up with customers to close sales and made decisions by interpreting and using appropriate classification systems and standards. Assisted in answering questions and training new teammates.

Sales Customer Service Insurance Product Knowledge Communication Training Problem Solving Time Management

Independent Contractor/Student Manager

Southwestern Company

May 2006 - Sep 2007 (1 year 4 months)

Managed own business, conducting cold call sales door-to-door and generating referrals. Recruited college students for the summer work program and managed, encouraged, and supported first-year dealers. Increased sales by 154% from the previous summer.

Sales Cold Calling Business Management Recruitment Mentoring Leadership Self Motivation entrepreneurship

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor's Degree, Spanish

Pursued an online Bachelor's Degree in Spanish. The program focused on developing proficiency in the Spanish language and understanding Hispanic cultures.

Central College

Bachelor of Elementary Education, Elementary Education

Completed a Bachelor of Elementary Education, preparing for a career in teaching at the elementary level. The curriculum included pedagogical methods, child development, and subject-specific instruction.

William Penn University

Master's in Business Leadership, Business Leadership

Earned a Master's in Business Leadership, focusing on advanced management principles and leadership strategies. The program equipped me with skills to lead and manage teams effectively in various business environments.

University of Iowa

Bachelor of Business Administration, Management

Obtained a Bachelor of Business Administration with a specialization in Management. The curriculum covered core business functions, organizational behavior, and strategic management.