Kevin Useni - Account Manager - Stock Navigators | Himalayas
Kevin UseniKU
Open to opportunities

Kevin Useni

@kevinuseni

Strategic operations and sales professional with a military background.

United States

What I'm looking for

I am looking for a role that values strategic growth, teamwork, and client success.

I am an operations lead and customer success manager with over twelve years of experience in high-ticket sales and strategic operations. My journey began in the United States Marine Corps, where I honed my leadership and management skills, overseeing a team of over 100 Marines. This foundation has equipped me with the discipline and strategic mindset necessary to excel in the corporate world.

In my most recent role as Director of Operations at Galvanized Steel Supply, I successfully managed a team of customer success managers and was instrumental in acquiring the largest client in the company's history, growing their account from $25,000 to $2.5 million in just 2.5 years. My ability to generate between $60,000 and $100,000 in monthly sales as an Account Manager at Stock Navigators further underscores my expertise in negotiation and client retention.

My commitment to excellence is reflected in my track record of exceeding sales goals and developing effective CRM tools to enhance operational efficiency. I am passionate about driving growth and fostering strong client relationships, and I am eager to bring my skills to a dynamic team focused on success.

Experience

Work history, roles, and key accomplishments

SN

Account Manager

Stock Navigators

Jan 2023 - Dec 2024 (1 year 11 months)

Served as an account manager for students of a financial education platform, also acting as a trading success coach. Utilized best closing sales practices to upsell clients, generating $60,000-$100,000 in monthly sales.

GI

Director of Operations & Wholesale Sales

Galvanized Steel Supply, Inc

Jan 2018 - Dec 2023 (5 years 11 months)

Managed and grew a team of four Customer Success Managers, onboarding and expanding enterprise-level B2B clients. Increased inside sales revenue by 30% within the first month and acquired the largest client in company history, growing the account to over $2.5M.

UC

Personnel Administration

United States Marine Corps

Jan 2011 - Dec 2015 (4 years 11 months)

Served as a Non-Commissioned Officer, directly managing and leading an administrative support unit of over 100 Marines. Demonstrated expert proficiency in training, automated information systems, and maintaining personnel records.

Education

Degrees, certifications, and relevant coursework

I(

International Customer Management Institute (ICMI)

Certificate, Customer Experience

Participated in a program designed to accelerate customer experience. Developed skills in enhancing customer interactions and satisfaction.

I(

International Customer Management Institute (ICMI)

Certificate, Customer Management

Completed training on effective strategies for managing difficult customers. Focused on conflict resolution and maintaining positive customer relationships.

ML

Marine Corps College of Distance Learning

Program Completion, Leadership & Ethics

Completed the Leadership & Ethics Program, focusing on principles of leadership and ethical decision-making in military contexts. Developed skills essential for effective command and moral conduct.

ML

Marine Corps College of Distance Learning

Certificate, Records Management

Completed training in Records Management, focusing on the proper handling, organization, and maintenance of official records. Gained proficiency in administrative procedures and data integrity.

ML

Marine Corps College of Distance Learning

Certificate, Information Assurance

Completed training in Information Assurance Awareness, focusing on cybersecurity best practices and data protection. Gained knowledge in safeguarding sensitive information and maintaining system security.

MS

Marine Corps Combat Service Support School

Certificate, Administrative Services

Obtained certification as an Administrative Clerk, demonstrating proficiency in administrative tasks and office procedures. Developed skills in organizational support and record-keeping.

GS

Glenbard North High School

Diploma, General Studies

Activities and societies: National Honors Society

Graduated with a high school diploma. Completed general education requirements.

MS

Marine Corps Personnel Administration School

Certificate, Personnel Administration

Activities and societies: Class President

Completed training in Personnel Administration, focusing on managing human resources and administrative support functions. Served as Class President, demonstrating leadership and organizational skills.

Tech stack

Software and tools used professionally

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