KUKevin Useni
@kevinuseni
Strategic operations and sales professional with a military background.
United StatesWhat I'm looking for
I am an operations lead and customer success manager with over twelve years of experience in high-ticket sales and strategic operations. My journey began in the United States Marine Corps, where I honed my leadership and management skills, overseeing a team of over 100 Marines. This foundation has equipped me with the discipline and strategic mindset necessary to excel in the corporate world.
In my most recent role as Director of Operations at Galvanized Steel Supply, I successfully managed a team of customer success managers and was instrumental in acquiring the largest client in the company's history, growing their account from $25,000 to $2.5 million in just 2.5 years. My ability to generate between $60,000 and $100,000 in monthly sales as an Account Manager at Stock Navigators further underscores my expertise in negotiation and client retention.
My commitment to excellence is reflected in my track record of exceeding sales goals and developing effective CRM tools to enhance operational efficiency. I am passionate about driving growth and fostering strong client relationships, and I am eager to bring my skills to a dynamic team focused on success.
Experience
Work history, roles, and key accomplishments
Account Manager
Stock Navigators
Jan 2023 - Dec 2024 (1 year 11 months)
Served as an account manager for students of a financial education platform, also acting as a trading success coach. Utilized best closing sales practices to upsell clients, generating $60,000-$100,000 in monthly sales.
Director of Operations & Wholesale Sales
Galvanized Steel Supply, Inc
Jan 2018 - Dec 2023 (5 years 11 months)
Managed and grew a team of four Customer Success Managers, onboarding and expanding enterprise-level B2B clients. Increased inside sales revenue by 30% within the first month and acquired the largest client in company history, growing the account to over $2.5M.
Director of Recruiting & Senior Sales Manager
L.L.O.Y.D. Agencies
Jan 2015 - Dec 2018 (3 years 11 months)
Oversaw the hiring process, team management, and training while leading a successful Life, Accident & Health insurance sales team that consistently exceeded monthly goals. Conducted over 1,000 in-person product presentations and trained over 100 agents.
Personnel Administration
United States Marine Corps
Jan 2011 - Dec 2015 (4 years 11 months)
Served as a Non-Commissioned Officer, directly managing and leading an administrative support unit of over 100 Marines. Demonstrated expert proficiency in training, automated information systems, and maintaining personnel records.
Education
Degrees, certifications, and relevant coursework
International Customer Management Institute (ICMI)
Certificate, Customer Experience
Participated in a program designed to accelerate customer experience. Developed skills in enhancing customer interactions and satisfaction.
International Customer Management Institute (ICMI)
Certificate, Customer Management
Completed training on effective strategies for managing difficult customers. Focused on conflict resolution and maintaining positive customer relationships.
Marine Corps College of Distance Learning
Program Completion, Leadership & Ethics
Completed the Leadership & Ethics Program, focusing on principles of leadership and ethical decision-making in military contexts. Developed skills essential for effective command and moral conduct.
Marine Corps College of Distance Learning
Certificate, Records Management
Completed training in Records Management, focusing on the proper handling, organization, and maintenance of official records. Gained proficiency in administrative procedures and data integrity.
Marine Corps College of Distance Learning
Certificate, Information Assurance
Completed training in Information Assurance Awareness, focusing on cybersecurity best practices and data protection. Gained knowledge in safeguarding sensitive information and maintaining system security.
Marine Corps Combat Service Support School
Certificate, Administrative Services
Obtained certification as an Administrative Clerk, demonstrating proficiency in administrative tasks and office procedures. Developed skills in organizational support and record-keeping.
Glenbard North High School
Diploma, General Studies
Activities and societies: National Honors Society
Graduated with a high school diploma. Completed general education requirements.
Marine Corps Personnel Administration School
Certificate, Personnel Administration
Activities and societies: Class President
Completed training in Personnel Administration, focusing on managing human resources and administrative support functions. Served as Class President, demonstrating leadership and organizational skills.
Availability
Location
United StatesAuthorized to work in
Job categories
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