Open to opportunities

Adrianna Rietman

@adriannarietman

Message

Energetic Supervisor dedicated to building positive team dynamics.

United States

Message

What I'm looking for

I am looking for a role that values team empowerment and offers opportunities for growth.

As an experienced Fleet Training Manager, I have successfully managed a team of over 25 drivers, ensuring adherence to strict schedules and appointments. My focus on assessing fleet usage has led to significant improvements in vehicle allocation, reducing unnecessary mileage and enhancing overall efficiency.

In my previous role as a National Account Manager, I proactively identified scheduling issues and developed quick solutions that promoted efficiency and profitability. My dedication to resolving unique and recurring complaints has fostered loyalty and enhanced operations, allowing me to effectively manage and grow business relationships while developing strategies to increase sales and revenue.

Throughout my career, I have prioritized effective communication and critical thinking, providing real-time coaching and feedback to customer service agents. My commitment to training and staff development has consistently resulted in increased productivity and improved performance across teams.

Experience

Work history, roles, and key accomplishments

Current

Fleet Training Manager

Current

Roehl Transport

May 2023 - Present (2 years 2 months)

Managed a team of 25+ drivers, ensuring adherence to strict schedules and appointments. Assessed fleet usage to identify opportunities for improving vehicle allocation and reducing unnecessary mileage. Trained and managed drivers, including performance evaluations and compliance with safety regulations.

Fleet Management Scheduling

National Account Manager

Republic Services

Aug 2022 - Aug 2023 (1 year)

Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue.

Project Management Account Management Customer Relationship Management Sales Strategy Problem Solving

Lead Supervisor

Epiq Global

May 2020 - Jun 2022 (2 years 1 month)

Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques. Provided real-time coaching, guidance, and feedback to customer service agents to achieve development goals. Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Staff Training Customer Service Team Leadership

Education

Degrees, certifications, and relevant coursework

Merrillville High School

Core 40 Diploma, General Studies

Completed a comprehensive high school curriculum, earning the Core 40 Diploma. Focused on foundational subjects to prepare for future academic and professional pursuits.