Clifford Uwagbai

Played a vital role in R2's operational structure providing shipping solutions through third party practices worldwide. Built and maintained client relationships to ensure seamless communication from order entry to delivery of freight with the highest level of customer service.

Provided HR services and business operations support for a high-volume footwear and apparel retail area, including onboarding, training, scheduling, payroll administration, and customer service escalation. Managed 8 downstream direct reports and supported strategic sales initiatives.

Responsible for all aspects of a specialty sports retail store, overseeing sales/revenue performance, recruitment, staffing, safety, and inventory management. Key driver of the New Hire Training program involving HR, sales, and product knowledge.

Managed daily store operations of a footwear store including service, operational support, employee safety, staff training, time/attendance, and payroll. Coordinated store Reduction in Force activity and closed the retail facility.

Drove store operations, profitability, and HR/employee support for a high-volume local apparel store. Oversaw sales targets, control of operating expenses, recruitment, training, and development of staff.

Part of a collaborative team of HR and Store Operations professionals building a diverse and inclusive team, focused on talent acquisition, onboarding, talent development, and culture-building for over 300 employees. Created an initiative that helped ascend 8 new leaders.

Active member of the Society for Human Resource Management; SHRM-CP certification in progress.

Human Resources Management certification from Dallas Baptist University, completed in 2017.

Master of Business Administration (MBA) from University of Phoenix, completed in 2015.

Bachelor of Liberal Arts in Psychology with a minor in Marketing from Stephen F. Austin State University, completed in 2007.