Lucy Bonilla

Coordinated full-cycle recruitment, onboarding, and HR transactions while ensuring 100% departmental compliance with university and state-mandated performance programs; led employee experience initiatives and managed training logistics and payroll timekeeping.

Facilitated weekly first-year seminar sessions for up to 18 students, developing lesson plans and supporting student success, engagement, and academic planning.

Led recruitment, hiring, and labor relations support while managing budgets, processing purchases, and ensuring regulatory compliance across clinical operations; developed staffing proposals to support FTE requests.

Supervised sales floor and omni-fulfillment operations, trained associates, and led initiatives that increased departmental sales by up to 30% while ensuring timely online order processing and inventory flow.

Processed and maintained personnel documentation, conducted payroll/benefits/compliance audits, and delivered federal and state compliance training in English and Spanish to ensure HR regulatory adherence.

Managed day-to-day business operations and HR support functions, led recruitment and onboarding including hiring up to 120 seasonal employees, and served as first point of contact for benefits and employee engagement events.

Completed a Bachelor of Arts in Psychology with a minor in Business and Liberal Arts at Queens College, CUNY.