Benjamin Solomon
@benjaminsolomon
Customer-focused marketing and service professional driving customer experience and sales growth.
GhanaWhat I'm looking for
I am a results-oriented, self-motivated marketing and customer service professional with a strong track record in customer experience management, upselling financial products, and marketing solar solutions. I hold a Bachelor of Business Administration in Marketing and am pursuing a Professional Postgraduate Diploma in Marketing (CIMG).
My experience includes roles at Vanguard Network Agency Limited, Suka Power Limited (NABCO), Graphic Communications Group, and Ghana Commercial Bank where I managed client relationships, analyzed repayment trends, closed sales, and supervised teams to meet targets. I excel at drawing customer insights to propose business improvements and driving long-term client loyalty.
I bring strong communication, negotiation, Microsoft Office, typing, presentation, and problem-solving skills, and I perform well under pressure with high integrity and a proactive work ethic.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vanguard Network Agency Limited
Mar 2022 - Sep 2024 (2 years 6 months)
Managed customer experience and merchant relationships, drove upsell of loan products, and analyzed repayment trends to improve service performance and retention.
Sales and Marketing Associate
Suka Power Limited
Dec 2018 - Dec 2022 (4 years)
Marketed and sold solar products, followed up on prospects to close deals, and supervised field teams to ensure targets and task completion.
Distribution & Customer Service Officer
Graphic Communications Group Limited
Sep 2016 - Jul 2017 (10 months)
Distributed newspapers to key clients, acquired new customers, and maintained client relationships to support retention during national service tenure.
GBCustomer Service Intern
Ghana Commercial Bank
Jul 2013 - Sep 2013 (2 months)
Handled branch customer enquiries and complaints, assisted walk-in customers, and supported branch operations during internship in the customer service unit.
GBStores Intern
Ghana Commercial Bank
Jul 2012 - Sep 2012 (2 months)
Managed branch logistics and inventory records, processed stock requests, and coordinated replenishment from main warehouse during stores internship.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Marketing, Ghana
Professional Postgraduate Diploma in Marketing, Marketing
2024 -
Enrolled in a Professional Postgraduate Diploma in Marketing (CIMG), ongoing professional qualification in marketing.
Unknown — Digital Marketing and Cyber Security Workshop
Workshop, Digital Marketing and Cyber Security
2018 - 2018
Attended a workshop covering digital marketing and cyber security topics.
MGMethodist University College Ghana
Bachelor of Business Administration, Marketing
2013 - 2016
Grade: Second Class Upper
Completed a Bachelor of Business Administration in Marketing, graduating with Second Class Upper.
VUValley View University
Bachelor of Business in Administration, Business Administration — Marketing
2010 - 2012
Studied in the Bachelor of Business in Administration program with a Marketing option.
Achimota Senior High School
Senior High School Certificate, General Arts
2006 - 2009
Completed secondary education in the General Arts program.
Availability
Location
GhanaAuthorized to work in
Job categories
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