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Kingsleyadin Darko

@kingsleyadindarko

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Proficient accounting professional with strong administrative skills.

Ghana

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What I'm looking for

I am looking for a role that allows me to grow my management skills while contributing to a team-oriented environment focused on delivering quality services.

I am a dedicated accounting professional with a Bachelor’s degree in Business Administration from Ghana Baptist University College. My experience spans various roles in customer relations and cash collection, where I have honed my skills in financial management and client service. I am committed to delivering exceptional results and contributing to the corporate goals of my organization.

Currently, I work as a Cash Collection Officer at Fidelity Bank Ghana, where I manage patient billing and ensure accurate financial reporting. My previous role as a Customer Relation Officer at Societe Generale Ghana allowed me to enhance customer service ratings significantly through effective communication and relationship-building strategies. I thrive in collaborative environments and am always eager to develop my management skills further.

Experience

Work history, roles, and key accomplishments

Current

Cash Collection Officer

Current

Fidelity Bank Ghana

Aug 2023 - Present (1 year 9 months)

As a Cash Collection Officer, I manage patient bill payments, reconcile cash with receipts, and analyze discrepancies in billing. I provide exceptional customer service and collaborate with the billing department to resolve issues, ensuring timely payments.

Customer Service Payment Processing Communication Skills Team Collaboration Problem Solving

Customer Relation Officer

Societe Generale Ghana

Oct 2021 - Nov 2022 (1 year 1 month)

In my role as a Customer Relation Officer, I utilized upselling techniques to enhance customer interest and maintained positive client relationships. I supported team assignments, improved customer service ratings, and coordinated sales of bank products.

Customer Relationship Management Upselling Communication Skills Problem Solving Cold Calling Customer Service

Customer Service Personnel

Snapi Aba Saving and Loans

Jun 2020 - Apr 2021 (10 months)

As a Customer Service Personnel, I maintained positive client relationships and ensured accuracy in processing customer requests. I developed efficient filing systems and collaborated with team members on public relations strategies.

Customer Service Communication Skills Team Collaboration Problem Solving Database Management

Financial Secretary

Presbyterian Church of Ghana

Mar 2019 - Feb 2022 (2 years 11 months)

In my role as Financial Secretary, I prepared and read the Receipt and Payment account for the year and reconciled the bank statement with the cashbook, ensuring accurate financial reporting.

Financial Reporting Accounting Communication Skills Team Collaboration Organizational Skills

Education

Degrees, certifications, and relevant coursework

Ghana Baptist University College

Bachelor of Science, Business Administration

2017 - 2021

Completed a Bachelor of Science in Business Administration with a focus on Accounting, gaining practical skills in financial management and business operations.