Claire Schlichtherle
@claireschlichtherle
Client Experience Manager improving retention through proactive, consultative client support.
What I'm looking for
I’m a results-driven Client Experience Manager with over 6 years of experience in client relationship management, project execution, and customer retention across diverse industries. I build long-lasting client relationships by combining proactive support with tailored solutions—strengthening satisfaction and increasing profitability.
In my current role, I lead relationships with 5-6 key clients daily and improve client retention by 26% through consultative engagement, while overseeing end-to-end project execution. Previously, I directed 200+ accounts and boosted retention by 24% by delivering personalized service and tailored marketing, including onboarding 250 clients and driving a 19% increase in profit margins through client marketing events.
Experience
Work history, roles, and key accomplishments
Account Executive
Securitas Technology
Apr 2024 - Present (2 years 3 months)
Served as primary point of contact for 5–6 key clients daily, improving client retention by 26% through proactive consultative support and delivering detailed installation scopes. Conducted 30+ site visits per quarter, prepared security system proposals, re-engaged 50 former clients (37% converted), and coordinated cross-functionally to support on-time project execution and smoother client experie
Account Manager
Next Round Golf
May 2023 - Mar 2024 (10 months)
Managed 200+ golf and country club client relationships, boosting retention by 24% via personalized service and tailored marketing solutions while exceeding monthly account growth targets. Onboarded and supported 250 clients, reactivated dormant accounts, led client marketing events that contributed to a 19% increase in profit margins, and provided timely client support through regular outreach.
Realtor
Long & Foster Companies
Oct 2022 - Oct 2023 (1 year)
Realtor at Long & Foster Companies (10/2022–10/2023).
Real Estate Agent
Exit Realty
Mar 2018 - Feb 2020 (1 year 11 months)
Built and maintained strong relationships with high-net-worth clients, guiding them through complex real estate transactions with personalized support to drive client satisfaction. Increased 2019 year-over-year sales by 60% and expanded the client base by 43%, while applying federal and local real estate law compliance and partnering with lenders and attorneys to reduce closing times by 16%.
Marketing Associate
Little Deep Pasta, LLC
Jul 2017 - Jan 2018 (6 months)
Designed and implemented customer retention strategies that increased client loyalty by 18% and developed customer-focused marketing materials that boosted engagement by 22% and supported 14% revenue growth within six months. Organized volunteer and community events, used customer feedback to refine branding and reduce churn, analyzed client engagement data to improve satisfaction scores by 17%, a
Education
Degrees, certifications, and relevant coursework
University of Montana
Bachelor of Arts, Communication Studies
Bachelor of Arts in Communication Studies from the University of Montana in Missoula, Montana.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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