Looking for a job

Frank Cruz

@frankcruz

Remote professional with 7+ years of experience in customer service, account management, project management, and problem solving.

United States

Message

What I'm looking for

I’m looking for a fully remote role where I can use my experience in customer service, account management, project coordination, and problem solving. I work well independently, manage high-volume workloads, communicate clearly, and adapt quickly to new systems. I’m open to opportunities across industries where reliability and results are valued.

I’m a remote professional with 7+ years of experience in customer service, account management, project management, and client relations. My background includes managing high-volume workloads, resolving complex issues, coordinating across multiple teams, and building strong relationships with clients, vendors, property owners, and business partners.

In my current role, I independently manage 70+ concurrent projects while handling communication, documentation, follow-up, issue resolution, and changing priorities in a fully remote environment. Previously at Verizon, I supported a portfolio of more than 2,200 projects across multiple markets and helped achieve the 2023 annual deployment target five months ahead of schedule.

I’m comfortable learning new systems quickly, working independently, and communicating with people at all levels. I’m open to remote opportunities in customer service, customer support, account management, project coordination, operations, and related roles where strong communication, organization, and problem solving are valued.

Experience

Work history, roles, and key accomplishments

Current

Site Acquisition Specialist

Current

Coal Creek Consulting

Jun 2024 - Present (2 years 3 months)

Independently manage 70+ concurrent projects in a fully remote environment. Serve as a primary contact for clients, property owners, vendors, agencies, and internal teams. Manage communication, documentation, follow-up, issue resolution, and deadlines while coordinating multiple stakeholders and solving problems with minimal supervision.

Site Acquisition Lease Negotiation Title Review Zoning Permitting Utility Coordination Project Management Microsoft Office SharePoint Google Workspace Docusign GIS Excel

Pre Construction Project Manager

Verizon

Jan 2021 - Jul 2024 (3 years 6 months)

Managed project coordination and construction readiness across a portfolio of 2,200+ projects in multiple markets. Served as a central point of contact for teams and vendors, managing schedules, status updates, documentation, escalations, and issue resolution. Helped achieve the 2023 annual deployment target five months ahead of schedule.

Project Management Project Coordination Project Delivery Project Tracking

Pre Construction Project Manager

Smartlink Group

Nov 2020 - Mar 2021 (4 months)

Managed multiple client projects from assignment through completion while coordinating engineering, field, vendor, and internal teams. Tracked schedules, deliverables, documentation, and customer requirements while resolving issues through proactive communication and follow-up. Maintained accurate project information and supported demanding deadlines.

Real Estate Project Manager

Smartlink Group

Nov 2020 - Jan 2021 (2 months)

Managed multiple projects while coordinating with clients, property owners, vendors, municipalities, and internal teams. Served as a key point of contact for project updates, documentation, negotiations, approvals, and issue resolution. Maintained deadlines and built productive relationships through responsive communication and consistent follow-up.

Site Development Specialist

Smartlink Group

Mar 2019 - Sep 2019 (6 months)

Supported multiple client projects while coordinating with property owners, municipalities, vendors, and internal teams. Managed customer communication, documentation, project updates, and issue resolution while balancing multiple deadlines. Built strong working relationships through responsive communication, organization, and consistent follow-up.

Project Management Microsoft Office Stakeholder Management

Real Estate Specialist

Clear Channel Outdoor

Sep 2016 - Jul 2018 (1 year 10 months)

Managed relationships and communication across a portfolio of 550+ property accounts. Responded to property owner questions, payment concerns, lease matters, and account issues while negotiating agreements and resolving problems. Maintained accurate records and built long-term relationships through responsive communication and reliable follow-up.

Project Management Microsoft Office Stakeholder Management