Churchill Okoro

Oversee the development and performance optimization of the BitMobile platform, ensuring scalability and reliability. Manage operations teams for regulatory compliance and user experience, while leading incident resolution and process automation using cloud-based solutions.

Oversee the development and performance optimization of the BitMobile platform, ensuring scalability and reliability in operations. Manage operations teams to ensure regulatory compliance and enhance customer satisfaction through effective incident resolution and process automation.

Provide expert Microsoft 365 technical support for global clients, ensuring fast issue resolution and maintaining high customer satisfaction. Collaborate with M365 experts to enhance customer experience and stay updated with Microsoft's products.

Provide expert Microsoft 365 technical support for Exchange, Teams, SharePoint, and OneDrive via remote sessions. Achieved a 30% increase in customer satisfaction through fast issue resolution and tailored troubleshooting.

Provided expert support for M365 services, ensuring timely resolution of issues. Managed team performance metrics and led training sessions to enhance service quality and reduce ticket resolution time.

Provided expert support for M365 services, ensuring timely resolution of issues and managing team performance metrics. Led training sessions to improve support quality and reduce ticket resolution time.

Supported customers in resolving issues with Microsoft 365 services, managing user accounts, and troubleshooting system issues. Maintained high documentation accuracy and assisted in configuring security policies.

Supported customers in resolving issues with Microsoft 365 services, managing user accounts and troubleshooting system issues. Maintained high documentation accuracy and compliance with security protocols.

Increased customer retention by optimizing onboarding and support processes. Leveraged feedback analytics to enhance service delivery and improve customer satisfaction metrics.

Increased customer retention and satisfaction by optimizing onboarding processes and collaborating with various teams to enhance service delivery quality.

Provided desktop support for service requests, managed software upgrades, and conducted system diagnostics to ensure minimal disruptions to banking operations.

Provided desktop support for service requests, resolving issues on the first call. Managed software upgrades and conducted system diagnostics to ensure continuous availability of banking services.

Served as the initial point of contact for IT-related issues, improving case resolution efficiency and performing routine IT maintenance.

Served as the initial point of contact for IT-related issues, improving case resolution efficiency and performing routine preventive maintenance to reduce hardware repair costs.

Troubleshot RF system issues, ensuring uninterrupted service for live events. Monitored signal strength to maintain broadcast quality and provided technical support during broadcasts.

Troubleshot RF system issues and provided technical support during live broadcasts, ensuring uninterrupted service and maintaining broadcast quality.

Grade: Distinction (4.6/5)

Completed a Master of Engineering in Electrical and Electronic Engineering with a focus on advanced engineering principles and practices. Achieved a distinction and received the HOD Best Dissertation Award.

Pursued a Master of Science in Applied Geographical Information System & Remote Sensing, focusing on spatial data analysis and remote sensing technologies.

Earned a Bachelor of Engineering in Electrical and Electronic Engineering, covering essential engineering concepts and practical applications in the field.