Oghenevwede Ogujor
@oghenevwedeogujor
I resolve Microsoft 365, cloud, POS, and customer support issues while leading efficient service teams.
NigeriaWhat I'm looking for
I've supported customers across ModSquad, AmorServ, Upwork, Tek Experts, and Outcess/Airtel, resolving technical issues across POS systems, Microsoft 365, cloud services, hardware, software, and account access.
At Tek Experts, I led 15 engineers supporting enterprise Microsoft 365 customers, improving response time by 30%. I managed escalations and supported OneDrive, SharePoint, and Exchange Online while training teams to improve service quality.
I'm focused on clear, customer-first support, accurate case documentation, and efficient resolution. My work has contributed to a 99% customer satisfaction rating and a 20% reduction in resolution time.
Experience
Work history, roles, and key accomplishments
Provided technical support for POS registers, receipt printers, network connectivity, user accounts, and inventory systems. Managed cases in Zendesk and escalated complex issues to specialized teams.
Client Care Representative
AmorServ
Apr 2025 - Jun 2026 (1 year 2 months)
Provided multi-channel technical and customer support via phone, email, and chat. Assisted with ride bookings, dispatched drivers, monitored live routes, and trained new support agents.
Provided expert support on Microsoft technologies, resolving customer inquiries efficiently. Delivered product demonstrations and workshops to improve user adoption.
Microsoft O365 Technical Lead
Tek Experts Nigeria
Dec 2022 - Jan 2024 (1 year 1 month)
Led a team of 15 engineers to deliver high-quality technical support, improving response time by 30%. Conducted training sessions and managed Microsoft 365 applications including OneDrive, SharePoint, and Exchange Online.
Microsoft O365 Technical Support Engineer (Tier 2)
Tek Experts Nigeria
Sep 2021 - Dec 2022 (1 year 3 months)
Provided advanced troubleshooting and solutions for enterprise Microsoft 365 customers. Ensured SLA compliance during customer interactions and escalations.
Service Desk Specialist
Outcess
Mar 2020 - Sep 2021 (1 year 6 months)
Educated customers on Airtel Enterprise Products and resolved service-related issues. Raised and tracked support tickets, ensuring timely resolution.
Education
Degrees, certifications, and relevant coursework
Microsoft
Customer Expected Behavior, Customer Service
2022 -
Customer Expected Behavior certification from Microsoft, ongoing since 2022.
Tek Experts Nigeria
Microsoft Certified Azure Fundamentals, Cloud Fundamentals
2022 -
Microsoft Certified Azure Fundamentals certification from Tek Experts Nigeria, ongoing since 2022.
Tek Experts Nigeria
Information Security Awareness, Information Security
2022 - 2022
Information Security Awareness certification from Tek Experts Nigeria, completed in 2022.
University of Benin
Postgraduate Diploma, Business Management
Postgraduate Diploma in Business Management from the University of Benin, completed in 2019.
University of Benin
Bachelor of Science, Economics and Statistics
Bachelor of Science in Economics and Statistics from the University of Benin, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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