Chuck Hanson

CH

Open to opportunities

Chuck Hanson

@chuckhanson

I resolve customer issues and improve service operations across fast-paced teams.

What I'm looking for

I'm looking for a remote Customer Support, Customer Success, Technical Support, or Help Desk role where I can resolve customer issues, manage escalations, improve processes, document accurately, and adapt quickly to new technologies.

I've spent 20+ years resolving customer issues, leading teams, and improving service operations in fast-paced environments. I'm seeking a remote Customer Support, Customer Success, Technical Support, or Help Desk role.

At Jersey Mike's, I directed daily operations for a 20-member team, managed hiring, scheduling, coaching, inventory, and reporting, and resolved escalated customer concerns. At Toscana of Oneonta, I deliver empathetic service, train employees on POS systems and standards, and increased average order value by approximately 15% through consultative selling.

In my current role at Custom Electronics, I inspect incoming materials, maintain digital records, investigate discrepancies with cross-functional teams, and recommend corrective actions that improve quality and efficiency.

Experience

Work history, roles, and key accomplishments

CI

Current

Quality Control Receiving Inspector

Current

Custom Electronics, Inc.

Nov 2024 - Present (1 year 9 months)

Inspect incoming materials to ensure compliance with quality standards. Maintain accurate digital inspection records and documentation.

Quality Control Inspections Documentation Data Entry Microsoft Office Google Workspace Process Improvement

TO

Current

Bartender / Server

Current

Toscana of Oneonta

Oct 2021 - Present (4 years 10 months)

Deliver exceptional customer service in a fast-paced environment. Resolve customer concerns with professionalism and empathy.

Customer Service Conflict Resolution POS systems Training Consultative Selling

JM

Restaurant General Manager

Jersey Mike's

May 2018 - Mar 2021 (2 years 10 months)

Directed daily operations while leading a 20-member team. Resolved escalated customer concerns and maintained service quality.

Leadership Operations Management Customer Service Hiring Scheduling Inventory Management Process Improvement

ND

Restaurant General Manager

Nick's Diner

Jan 2016 - Jun 2018 (2 years 5 months)

Managed daily restaurant operations and customer service. Built strong customer loyalty through responsive issue resolution.

Operations Management Customer Service Record keeping

Education

Degrees, certifications, and relevant coursework

SM

SUNY Morrisville

Associate of Applied Science, Business Management

Associate of Applied Science in Business Management from SUNY Morrisville.

Tech stack

Software and tools used professionally

Microsoft Teams

Google Workspace

Interested in hiring Chuck?

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