Open to opportunities

Brooke Thornton

@brookethornton

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Customer service professional with remote data entry strengths and leadership experience.

United States

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What I'm looking for

I’m looking for a remote role where I can handle data entry and customer support, streamline workflows, and lead with clear communication—helping clients quickly while maintaining high service standards and efficient daily operations.

I’m a customer service-focused professional with 10+ years of experience across remote support, retail, and hospitality operations. I supervise teams, manage day-to-day operations, and keep service and compliance standards strong.

In remote roles as a Customer Concierge, I educate clients on products and best practices while delivering tailored support that builds trust and loyalty. I’ve streamlined support workflows to reduce response time and improved delivery coordination to support timely order fulfillment.

As a Lead Manager/Key Holder, I directed daily operational activities including team support, cash handling and reconciliation, inventory management, and compliance oversight. I trained and coached teams of 8–12, resolved operational challenges, and consistently delivered efficient workflows and outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Concierge

March and Ash Inc.

Sep 2024 - Apr 2026 (1 year 7 months)

Provided exceptional remote customer support while educating clients on products and services. Streamlined customer support and optimized delivery coordination to improve response times, timely order fulfillment, and customer satisfaction.

Remote Customer Support Customer Education Order Processing Delivery Coordination Workflow Optimization Customer Retention Customer Service Troubleshooting Data Entry

Lead Manager/Key Holder

Sustainable Therapeutics (Klover)

Nov 2019 - Aug 2024 (4 years 9 months)

Led daily operations as a key holder, including team support, cash handling and reconciliation, inventory management, compliance oversight, and customer service. Trained and coached teams of 8–12, maintained efficient workflows, and supported account and delivery coordination through digital communication platforms.

Team Leadership Operations Management Cash Handling Inventory Management Compliance Oversight Customer Service Employee Training Digital Communication Delivery Coordination

Lead Server/Cashier

Sushi Deli 2

Aug 2016 - Nov 2019 (3 years 3 months)

Supervised front-of-house operations during high-volume service and coordinated 10–15 servers per shift to maintain efficient workflows and customer satisfaction. Supported training on restaurant procedures and POS systems, managed FOH–kitchen communication, and handled customer concerns and online delivery platform troubleshooting with phone-based support.

Team Coordination POS systems Customer Service Restaurant Training FOH–Kitchen Communication Online Delivery Support Phone Based Customer Support Troubleshooting

Counterperson/Bartender

Ciro’s Pizzeria

May 2014 - Jun 2016 (2 years 1 month)

Improved team performance and cohesion during peak hours by fostering a collaborative environment. Helped reduce order errors and increased customer satisfaction ratings by 25% within 6 months through effective training and support.