Open to opportunities

Christopher Ezeanya

@christopherezeanya

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Empathetic customer support and education professional with 10+ years in service, CRM, and training.

Nigeria

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What I'm looking for

I seek roles where I can combine customer success, CRM-driven support, and training in a collaborative, growth-oriented environment that values empathy and measurable impact.

I am an adaptable customer support and education professional with over a decade of experience across education, hospitality, sales, and remote SaaS support. I combine classroom leadership and guest-relations experience with strong CRM proficiency to deliver human-centered service.

In remote support roles I handled high-volume inquiries and maintained high satisfaction: I used Zendesk to resolve tickets with a 98% resolution rate and sustained a 94% customer satisfaction score. I also managed sales pipelines in HubSpot and consistently exceeded monthly targets through product demonstrations and upselling.

As an education leader I served as Head of Department, mentored junior staff, managed parent-teacher communications, and integrated digital tools into learning and reporting systems. In hospitality I oversaw front-desk operations, trained staff, and improved guest retention through personalized service.

I am committed to empathetic communication, conflict resolution, and continuous improvement, and I bring a track record of measurable customer success, team coordination, and remote collaboration tools expertise.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

NovaReach Digital Solutions

Feb 2021 - Jan 2023 (1 year 11 months)

Handled 60+ customer inquiries daily across chat, email, and phone for a SaaS platform, achieving a 98% ticket resolution rate and maintaining a 94% customer satisfaction score while contributing to FAQ documentation.

Zendesk Customer Support Ticket Resolution Email Support Live Chat Phone Support Knowledge Base Customer Satisfaction

Sales & Support Associate

Greenline Education Services

Jun 2018 - Nov 2020 (2 years 5 months)

Promoted EdTech services across West Africa, consistently surpassing monthly sales targets through product walkthroughs and upselling while managing pipelines in HubSpot.

Sales HubSpot CRM Product Demonstrations Upselling Client Onboarding Remote Sales Relationship Management

Operations & Guest Relations Manager

Golden Gate Hotel

Jan 2017 - Mar 2018 (1 year 2 months)

Oversaw front desk operations, bookings, and complaint resolution, trained staff on guest etiquette, and improved guest retention through personalized service and upselling.

Guest Relations Front Desk Operations Staff Training Hospitality Upselling Customer Retention

Head of Social Sciences

Biedomo PremierSchool

Jan 2012 - Jan 2017 (5 years)

Led the Social Sciences department, mentored junior teachers, managed parent-teacher communications, and integrated digital tools into learning and reporting systems.

Classroom Management Mentoring Educational Technology

Geography Teacher

Helpen Global Schools

Jan 2009 - Jan 2012 (3 years)

Taught Geography and Social Studies to senior secondary students and organized academic fairs and student research projects to enhance learning outcomes.

Lesson planning Classroom Instruction Geography

Teaching Staff (NYSC)

Ministry of Health Secretariat

Jan 2006 - Jan 2007 (1 year)

Supported health education outreach and interdepartmental training while assisting administrative teams with community coordination during national youth service.

Health Education Community Outreach Administrative Assistance Coordination Public Engagement