Open to opportunities

Onaayomishi Odesola

@onaayomishiodesola

Message

Customer support professional delivering empathetic, data-informed service and reliable issue resolution.

Nigeria

Message

What I'm looking for

I seek a collaborative, customer-centric role where I can improve user experiences, mentor peers, and use data and communication to reduce ticket volume and increase satisfaction.

I am a customer support professional with over one year of hands-on experience delivering empathetic, client-focused service across remote and on-site roles.

I have managed high ticket volumes and supported 20–40 customers monthly using tools such as Zendesk, Retool and Microsoft Teams, while maintaining SLA compliance and producing engagement reports to inform operations.

I onboard users, run training sessions, troubleshoot platform issues, and collaborate with engineering and product teams to test updates and report bugs for improved user experience.

I hold a BLIS (in view) from the University of Ibadan, have formal certifications in customer service and conflict resolution, and I prioritize clear communication, timely resolution, and measurable improvements in customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Inawo Technologies

Jul 2025 - Present (7 months)

Support 30–40+ couples monthly to create personalized wedding experiences, conduct onboarding sessions, and produce weekly performance reports to inform product and operations decisions.

& Customer Success Onboarding Retool Google Meet Bug Reporting Cross Functional Collaboration

Remote Customer Advocate

Arvato Systems

Sep 2024 - Jan 2025 (4 months)

Managed 20–35 Zendesk support tickets daily while maintaining SLA compliance, escalated high-priority cases, and analyzed recurring issues to reduce repeat ticket categories.

Zendesk SLA Management Microsoft Teams Google Sheets Remote Support Escalation Management

Customer Support Representative

Mercatura

Mar 2024 - Sep 2024 (6 months)

Served as frontline support for an online tech education platform, resolving access, enrollment and payment issues via phone, email and live chat while maintaining accurate interaction records.