Open to opportunities

Eke Sarah

@ekesarah

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Dedicated professional with diverse experience in sales and customer service.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my diverse skills.

I am a dedicated and versatile professional with a strong background in sales, education, customer service, and administrative support. My ability to adapt to various roles and environments has consistently delivered exceptional results and ensured customer satisfaction. I pride myself on my problem-solving skills, multitasking abilities, and fostering positive relationships with colleagues and clients.

Throughout my career, I have demonstrated a commitment to continuous learning and personal growth. My recent certification as a Virtual Assistant from ALX Africa has further enhanced my technical and interpersonal skills. I have successfully managed customer support roles, achieving a 95%+ customer satisfaction rating, and have developed tailored lesson plans as a school teacher, boosting student performance significantly. I am eager to leverage my skills in a dynamic work environment where I can contribute to team success and drive positive outcomes.

Experience

Work history, roles, and key accomplishments

School Teacher

State College, Ikot Ekpene

Dec 2023 - Present (1 year 8 months)

Developed and delivered customized lesson plans aligned with national curriculum, enhancing student comprehension and engagement. Boosted student academic performance by 20% through personalized feedback and progress tracking.

Curriculum Development Lesson planning Student Engagement Academic Performance Feedback Student Progress Tracking Classroom Management Critical Thinking Inclusive Education

Administrative Assistant

Mentor Box

Oct 2022 - Present (2 years 10 months)

Managed scheduling and coordinated over 100+ meetings, optimizing executive time and increasing team productivity. Prepared reports, presentations, and official correspondence, improving information flow and stakeholder communication.

Scheduling Meeting Coordination Executive Support Report Preparation HR Operations Onboarding Personnel Records Project Tracking

Customer Service Representative

Cyic Imagery

Jan 2020 - Present (5 years 7 months)

Achieved a 95%+ customer satisfaction rating by providing responsive support via voice, chat, and email across multiple time zones. Resolved an average of 40+ tickets per day using Zendesk, ensuring timely and accurate issue resolution.

Customer Satisfaction Customer Support Zendesk Ticket Resolution Customer Feedback Analysis Customer Onboarding User Adoption Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

ALX AFRICA

CERTIFICATION, VIRTUAL ASSISTANT

2024 - 2024

Completed a comprehensive Virtual Assistant Certification program at ALX Africa, focusing on essential skills for remote administrative support. Gained expertise in various tools and strategies necessary for eﬀective virtual assistance.

Federal University, Lokoja

BACHELOR OF ARTS, HISTORY AND INTERNATIONAL STUDIES

2018 - 2023

Grade: EQF level 6

Undertook a Bachelor of Arts degree in History and International Studies at Federal University, Lokoja. Developed strong analytical and research skills, along with a deep understanding of historical contexts and global affairs.