Open to opportunities

Boluwape Adedeji

@boluwapeadedeji

Message

Empathetic customer support specialist driving fast resolutions and strong customer retention.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can resolve technical issues, improve retention, mentor colleagues, and grow into leadership within a collaborative, empathetic team.

I am a proactive, empathetic customer support professional with hands-on experience managing high-volume inbound calls and chats in fast-paced technology environments. I consistently translate complex product information into clear steps, achieving strong first-contact resolution rates and reducing churn while escalating critical incidents to engineering and product teams for faster remediation.

I bring prior experience in education where I improved student engagement and outcomes through differentiated instruction and constructive feedback. Trained in customer service and virtual assistance, I focus on building relationships, documenting issues thoroughly, and delivering measurable improvements in resolution time and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

1App Technologies

Mar 2023 - Present (2 years 11 months)

Handled high-volume inbound calls and chats, achieving 75% first-contact resolution and reducing average incident resolution time by 65% through detailed documentation and escalation to engineering/product teams.

Customer Support Technical Support CRM Troubleshooting Escalation Management Communication Time Management

Educator

Greater Kiddies Academy

Aug 2016 - Sep 2019 (3 years 1 month)

Delivered differentiated lessons and active learning techniques that raised participation to 90% and improved average student scores by 15% over one academic year.

Lesson planning Classroom Management Assessment Design Student Engagement Feedback