Open to opportunities

Christèle N

@christlen

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I lead customer experience and operations to improve retention, teams, and digital strategy.

Tanzania

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What I'm looking for

I seek a remote leadership role in operations or customer experience where I can build high-performing teams, optimize onboarding and workflows, and drive measurable customer retention and satisfaction in a collaborative, growth-focused company.

I am a dynamic operations and customer experience leader with 14+ years of remote experience across tourism, education, e‑commerce, digital marketing, and cryptocurrency.

I have directed account managers, overseen onboarding and communications, and managed social platforms to increase brand reach. I led team development of cryptocurrency literacy courses, managed VIP client and investor relations, and strengthened client trust by aligning product improvements with customer needs.

I focus on streamlining onboarding processes and optimizing communication workflows using tools such as Zendesk, Zoho, Stripe, Slack, Monday.com, Asana, and Notion to deliver measurable improvements in team efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Managing Director

Coinmunity

Jan 2017 - Jan 2019 (2 years)

Led development of cryptocurrency literacy courses, tracked product performance, and managed VIP client and investor relations to increase engagement and trust.

Product Development Customer Success CRM Onboarding Zendesk Client Relations Training

Website and Social Media Manager

Yulair

Jan 2015 - Jan 2017 (2 years)

Managed website and social platforms, executed content calendars and campaigns to increase brand reach and audience engagement.

Social Media Management Content Strategy Instagram TikTok Analytics

Customer Support Agent

Espace Transsibérien

Jan 2015 - Jan 2016 (1 year)

Provided email and chat support and built customized travel packages to improve client satisfaction and booking efficiency.

Customer Support Zendesk Email Support Chat Support Client Communication Problem Solving

Social Media Manager

Mondizen

Jan 2012 - Jan 2014 (2 years)

Ran Facebook marketing campaigns and managed content calendars to grow audience engagement and campaign performance.

Facebook Advertising Social Media Strategy Copywriting Analytics Campaign Management

Customer Relation Manager

Study Mode, LLC

Jan 2011 - Jan 2014 (3 years)

Managed email and chat support, strengthened customer relations, and improved response times to boost retention.

Customer Relations Email Support Chat Support CRM Zendesk Communication Retention

Office Manager

Digital Brothers

Jan 2020 - Present (5 years 7 months)

Directed account managers, led internal and external communications, and oversaw onboarding and social media management to streamline workflows and improve client satisfaction.