Fatma Maleta
@fatmamaleta1
Proactive administration and customer-service leader driving operational excellence and team performance.
TanzaniaWhat I'm looking for
I am a proactive, adaptable professional committed to continuous learning and delivering results through strong leadership, communication, and attention to detail.
My background spans administration management, country-level operations, customer service leadership, and hospitality, with hands-on experience in logistics, event planning, procurement, and staff training.
I have led teams, improved customer-care processes, handled complaints and quality assurance, and contributed content creation, voice-over and public speaking initiatives that supported organizational goals.
I bring a positive, resourceful mindset, multilingual capability (English, Swahili, intermediate Spanish), and a solid educational foundation including a PGD in Management for Foreign Relations and an MBA, ready to support strategic growth and operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
NBC Jubilee Group Life Insurance
Jan 2025 - Present (8 months)
Provided customer support, product promotion, complaint handling, and service monitoring to support sales and client retention for bank assurance products.
Team Leader
E-commerce & Customer Services
Jan 2023 - Dec 2023 (11 months)
Led order processing and a team of junior representatives, optimized customer care strategies, managed reporting and records, and coordinated customer surveys to improve satisfaction.
Country Director
China Education TZ
Jan 2021 - Jan 2023 (2 years)
Directed country operations with responsibility for quality assurance, complaint resolution, staff training, cross-channel communication, and performance reviews to maintain service standards.
Administration Manager
Maleta and Ndumbaro Advocates
Jan 2017 - Jan 2020 (3 years)
Managed administrative operations including team leadership, customer service, logistics, event planning, inventory control, and wellness support to improve service delivery and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Good Samaritan Peace University
Honorary Doctorate, Humanities
2024 - 2024
Awarded an Honorary Doctorate of Humanities in 2024.
Europe Open University
Master of Business Administration, Business Administration
2021 - 2023
Completed a Master of Business Administration from 2021 to 2023.
Center for Foreign Relations
Postgraduate Diploma, Management for Foreign Relations
2020 - 2021
Grade: GPA: 3.8
Completed a Postgraduate Diploma in Management for Foreign Relations with a GPA of 3.8 from 2020 to 2021.
Missions Seminary Chapel College
Bachelor of Arts, Arts
2018 - 2020
Completed a Bachelor of Arts between 2018 and 2020.
African Leadership Institution
Training Certificate, Leadership and Management
2019 - 2019
Completed leadership and management training in 2019.
Europe Academy
Diploma, Hospitality Management
2018 - 2018
Completed a Diploma in Hospitality Management in 2018.
Avalon Shiksha College
Certificate, Travel and Tourism
2017 - 2017
Attained a certificate in Foundations in Travel and Tourism in 2017.
TETESDA
Certificate, Massage Therapy
2017 - 2017
Completed a Performing Swedish Massage certificate in 2017.
Laureate International School
Advanced Level, Secondary Education
2015 - 2017
Completed Advanced Level studies from 2015 to 2017.
Uni Athena
Short Course, Human Resources
2014 - 2014
Completed a short course in Human Resources.
HFHP Life Foundation
Certificate, Social Media Marketing
2014 - 2014
Completed a short course in Social Media Marketing in 2014.
Alpha High School
Ordinary Level, Secondary Education
2011 - 2014
Completed Ordinary Level secondary studies from 2011 to 2014.
Availability
Location
TanzaniaAuthorized to work in
Job categories
Skills
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